Roles and Responsibilities :
- Handle customer inquiries through email, chat, or other digital channels in a timely and skilled manner.
- Process customer requests, resolve issues, and provide accurate information to ensure high levels of customer satisfaction.
- Collaborate with internal teams to resolve complex issues and escalate when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 0-5 years of experience in non-voice process (email/chat) support role.
- Strong communication skills for effective interaction with customers via various channels.
- Ability to work on rotational shifts including evenings, nights, weekends, and holidays as required by the business needs.
📌 International Chat Process (Goregaon)
🏢 TP
📍 Goregaon