- As a Technical Customer Service Associate, you will assist customers with their Ring devices and accounts.
- You will handle customer queries through phone, chat, and email, troubleshoot technical issues, and ensure an excellent customer experience.

KEY RESPONSIBILITIES

- Assist customers with Ring devices and accounts
- Understand customer concerns and provide effective technical solutions
- Guide customers through device setup, installation, and usage
- Troubleshoot issues related to Wi-Fi connectivity, device setup, and configuration
- Document customer issues and resolutions accurately
- Coordinate with other teams when further technical support is required
- Identify recurring customer issues and provide feedback for process improvement
- Deliver friendly, professional, patient, and customer-focused service

SKILLS REQUIRED

- Excellent communication and active listening skills




- Basic understanding of Wi-Fi and internet connectivity
- Interest in technology and smart home devices
- Solid problem-solving and critical-thinking skills
- Patience and ability to handle customers professionally
- Basic typing skills - 30+ WPM
- Ability to quickly learn new tools, applications, and systems
- Willingness to work flexible shifts, including evenings and weekends

ELIGIBILITY / QUALIFICATIONS

- High School Diploma or equivalent

Experience:

- Minimum 6 months of customer service experience, OR
- Experience in a customer-facing role, OR
- Candidates currently pursuing college education may also be considered
- Experience using or troubleshooting technical devices will be an added advantage.

📌 Technical Customer Service Associate (Chennai)
🏢 Shashwath Solution
📍 Chennai