Role & responsibilities

- Design, configure, and maintain Amazon Connect contact flows, queues, routing profiles, and operating schedules
- Implement skillbased and energetic routing logic using AWS Lambda and DynamoDB
- Develop and integrate Amazon Lex bots for IVR automation and self-service capabilities
- Integrate Amazon Connect with CRM platforms, enterprise systems, and thirdparty APIs
- Configure call recording, callbacks, holiday routing, business hours, and failover mechanisms to ensure resilience
- Monitor, analysed, and optimize contact centre health and performance using AWS CloudWatch

- Support and maintain multichannel contact centre capabilities including voice, chat, and tasks
- Collaborate with cloud architects, DevOps, telecom, and application teams to deliver highquality solutions
- Participate in Agile ceremonies including sprint planning, reviews, and retrospectives
- Provide production support, incident resolution within SLAs, documentation, and knowledge transfer to operations teams

Preferred candidate profile

📌 Technical Lead -AWS Intergration (Chennai)
🏢 Tata Consultancy Services
📍 Chennai