Job Title - Manager - Business Analysis - ACS Song

Management Level:Level 7, Manager

Location:Kochi

Must have skills:Techno-functional BA lead with eCommerce experience, CPQ or Pricing; independent client-facing consulting; consultative selling; and team leadership

Good to have skills:Experience across multiple commerce, CPQ or pricing platforms,s pre-sales, estimation and solution-shaping exposure

Experience:10-15 years of experience is required

Educational Qualification:Graduation in Engineering, Computer Science, Information Systems, Business, Commerce or a related discipline; an MBA or relevant skilled certification is preferred

Job Summary

You will help clients translate business and user needs into digitally enabled eCommerce, CPQ and pricing solutions. The role requires a consultative techno-functional Business Analyst Manager who can independently lead client-facing engagements, shape solutions and proposals, connect business objectives with platform capabilities, and lead Business Analyst teams through clear requirements, delivery governance, backlog readiness and stakeholder alignment.

Roles and Responsibilities

- Lead the Business Analysis workstream across eCommerce, CPQ or Pricing delivery, with accountability for the BA strategy, team mobilization, requirements governance, quality standards and stakeholder alignment.

- Partner with client Product Owners, senior business sponsors, solution architects, sales and delivery leaders to shape scope, roadmap, commercial propositions and prioritization decisions.

- Lead executive and senior stakeholder workshops to frame business problems, define measurable outcomes, identify value levers and align on transformation and implementation approaches.

- Guide as-is/to-be process design, capability mapping, gap analysis, backlog strategy and release scoping across multiple functional areas.

- Direct, build and quality-assure epics, features, user stories, acceptance criteria, process flows, business rules, functional specifications and decision records produced by the BA team.

- Identify solution options and make recommendations that balance business value, user experience, platform constraints, delivery risk and technical complexity.

- Own requirements traceability, change impact analysis and decision management across discovery, inception, construction, UAT and release.

- Lead cross-functional governance and delivery forums involving client business users, product owners, sales, UX, architecture, engineering, QA, data/integration and programme management.

- Own resolution and executive escalation of complex functional, delivery and scope issues, driving timely decisions and clear accountability.

- Lead estimation, staffing, transition planning, pre-sales/RFP responses, solution demonstrations, reusable assets and practice/capability development as required.
- Operate as the Business Analysis Manager who independently represents the BA function to client executives,



account leadership and delivery leadership.
- Own complex and ambiguous eCommerce problems, mobilize the right stakeholders and drive structured recommendations.
- Lead, coach and performance-enable a team of Business Analysts; allocate work, review outputs, build capability and ensure consistency, quality and delivery readiness.
- Influence senior stakeholders through consultative selling, value-led storytelling, negotiation and clear recommendation of decision options.
- Contribute to account growth and delivery health by identifying opportunities, risks, dependencies, capability gaps and continuous improvement actions.
- Strong understanding of digital commerce capabilities including product discovery, product detail, cart, checkout, order capture, promotions, payment, inventory visibility, fulfilment and order status.
- Build trusted client relationships, identify follow-on opportunities and collaborate with sales and solution teams to progress qualified opportunities.
- Be accountable for BA workstream plans, estimates, staffing needs, milestones, risks, dependencies and the quality of functional deliverables.
- Establish reusable methods, templates and quality gates, and contribute to hiring, mentoring and capability development for the Business Analysis practice.
- Strong techno-functional understanding of APIs, webhooks, events, integrations, data flows, security, analytics and non-functional requirements relevant to commerce, CPQ and pricing platforms.
- Ability to lead multiple capability areas across commerce journeys, product configuration, guided selling, quotation, approvals, pricing, promotions, order management, content, search, merchandising and customer service touchpoints.
- Ability to assess platform capability fit, define functional architecture inputs, lead fit-gap analysis and guide business trade-off decisions with client, architecture and delivery leaders.
- Ability to collaborate with product owners, experience designers, architects and engineering teams to convert experience and business objectives into implementation-ready backlog items.
- Business analysis leadership and requirements governance for complex digital commerce, CPQ or pricing programmes.
- Ability to lead multiple commerce capability areas across discovery, cart/checkout, order management, customer account, promotions, content, search, merchandising and customer service touchpoints.
- Ability to assess commerce platform capability fit, define functional architecture inputs and guide business trade-off decisions with architects and delivery leads.





Executive workshop facilitation, consultative selling, stakeholder interviews, process mapping, negotiation and requirements elicitation.

Qualification

Professional and Technical Skill

- 10-15 years of relevant experience, including leadership of complex client-facing digital commerce, CPQ or pricing engagements
- Business analysis and requirements analysis for digital products or commerce platforms.
- User story writing, acceptance criteria definition and backlog refinement.
- Jira and Confluence proficiency; ability to maintain product backlog, decisions, traceability and release documentation.
- Workshop facilitation, stakeholder interviews, process mapping and requirements elicitation.
- Ability to lead product owners, Business Analysts, UX, architecture, engineering, QA, release and client business stakeholders across distributed teams.
- Excellent executive-level verbal and written communication for proposals, client presentations, solution pitches, demos, decisions and programme reporting.
- eCommerce domain knowledge across browse, search, PDP, cart, checkout, payments, promotions, order capture and order status.
- Techno-functional understanding of APIs, integrations, data flows, analytics tagging, non-functional requirements and platform constraints.
- Strong working knowledge of CPQ capabilities including product and bundle configuration, guided selling, quote creation, pricing, approvals, contracts and quote-to-cash touchpoints.
- Strong working knowledge of pricing capabilities including price strategy, segmentation, price books/lists, discounts, promotions, taxation, regional pricing, optimisation and price-engine integrations.
- Experience with one or more relevant platforms such as SAP Commerce/Hybris, commercetools, Salesforce Commerce Cloud/Revenue Cloud, Adobe Commerce/Magento, Shopify, PROS, Conga or similar is considered a plus.
- Understanding of SDLC phases including development, testing, deployment, maintenance and release governance.
- Relevant certification such as PSPO, CBAP, Agile BA, Scrum Master, commerce platform, CPQ or pricing certification is preferred.
- Pricing domain knowledge including price books, price lists, promotions, discounts, taxation, regional pricing and price engine integrations.
- Working knowledge of delivery automation, version control, deployment strategies and DevOps collaboration sufficient to govern cross-functional delivery.
- Search, merchandising, CMS, CDP, web analytics, payments, OMS or customer service platform exposure.
- PSPO I, PSPO II, CBAP, Agile BA, Scrum Master or relevant commerce platform certifications.
- Exposure to headless commerce, composable commerce, microservices, event-driven integrations or cloud-native delivery.
- Experience with automation pipelines, version control, deployment strategies or DevOps collaboration.

Additional Information

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📌 Manager - Business Analysis (Kochi)
🏢 Accenture
📍 Kochi