- Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
- Provide accurate information about products/services to customers through effective communication skills.
- Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
- Maintain records of all interactions with customers using CRM software (HubSpot).
- Escalate complex issues to senior team members or supervisors when necessary.
Desired Candidate Profile
- 1-3 years of experience in BPO/Call Centre environment handling international voice process.
- Bachelor's degree in any discipline (preferably B.Tech in Computers).
- Excellent English language proficiency with robust verbal and written communication skills.
- Ability to work flexible shifts including rotational shifts.