Job Summary

- Planning and Implementation of all the retrofits/maintenance overhauling of products at Customer site
- Secure product performances by monitoring and implementing the containment actions, troubleshooting etc.
- Having regular meeting with customer for the product performance and getting it sign-off on periodic basis as per the contractual requirements
- Improve Customer response time
- Cost Effectiveness by improving efficiency during warranty intervention, preventive and corrective maintenance, overhauling.

Responsibilities

- Deliver warranty services from delivery of the product to the end of warranty period
- Support during the commissioning of the Product/System on train and Locomotive
- Execute all Field scheduled operations (retrofit, overhaul, maintenance etc.) in order to meet FT objectives and Customer requirements
- Provide support to Engineering Quality team for effective problem solving
- Ensure availability and use of special tools for Warranty Customer support
- Ensure availability of Spares for 0km and Warranty service and efficiently manage site inventory required for maintenance and overhaul




- Ensure feedback of field experience at all stages to improve reliability of the products
- Challenge Customers claim and establish authenticity of customer warranty claim
- Responsible of EHS (Environment, Health and Safety) organization deployment
- Participate actively in QRQC (Quick Response Quality Control) process Failure Reporting Analysis Corrective Action System (FRACAS)
- Periodic reporting of the open points of Customer and follow ups till the action is closed.

Education

B.Tech/Diploma - Electrical or Mechanical

Skilled Experience

5 to 8 years as Service Engineer

Key Competences

- Should have very good communication skill in English and Hindi/Regional language
- Strong analytical skills ,Flexible attitude to work in changing environment , Presentation skills
- Should have good technical understanding of electrical and pneumatic circuits. Relevant rolling stock experience is preferable
- IT literate and fully conversant with all Microsoft office applications
- Ready to travel frequently , Customer oriented

Languages

English, Hindi, Regional language

📌 Field Service Engineer (Hosur)
🏢 Wabtec
📍 Hosur