Role & responsibilities:

- Follow-up with customers for their overdue amounts, while always adhering to Code of Conduct of the company.
- Responsible for managing the Resolution rates and Roll Backs as per the assigned product and Bucket.
- Responsible to do in house field collections though regress field visits.
- Ensure to maintain the customer feedback through field follow ups.
- To maintain relationship with customer for the overdue payments. Handle and resolve customer queries effectively.
- Responsibility to drive Revenue collection i.e. Bounce & Late Payment charges.
- To do reconciliation of payments and ensure timely updating of payments in system.
- To comply with the process, procedures as always defined and ensure its effective implementation
- To achieve the monthly KPI targets




- To provide daily feedback to the supervisors and escalate problematic cases and initiation of legal.
- To support the business on data quality management i.e. improving the quality of customer information available thru field and market feedback.
- Meet collections targets on delinquency through set KPIs (Normalization/RB/ST/RF)
- Improve recovery rates on write off Portfolio.
- Responsible to drive and implement a plan to rapid track the legal actions.
- Ensure to maintain the Audit ratings for respective regions.

Preferred candidate profile

Education: Preferable Graduates

Age: 22-35

Work Experience: 3-6 years

Primary Skill: Collection knowledge of Secured and Un-secured loan product.

📌 Collections Manager (Hyderabad)
🏢 Hero FinCorp
📍 Hyderabad