Act as the primary technical escalation point from L1 or field resources
Manage complex troubleshooting and coordinate with L3 or vendor teams
Provide structured communication & ownership through to case closure
consistent daily ticket progression
Required Candidate profile
L1/L2 support engineers with combination of hardware and software support
2+yrs of experience/ voice B2 level candidates needed
24*7, rotational shift
Suvidha Mahajan
[email protected]
(phone hidden)
📌 Technical Support Engineer 2 (Chennai)
🏢 Em Sol Co In
📍 Chennai