19 Sep
|
Tata Consultancy Services
|
Nagpur
19 Sep
Tata Consultancy Services
Nagpur
To manage end to end skillset operations in line with the Unit objectives OR
company plan thereby contributing to
business performance improvement
Managing & improving Customer Experience - Managing SLAs, AHT, Utilization,
Outliers, Attendance, and Attrition
Effective Management of Budgets and Commercials.
Client Management through effective SLA monitoring, query resolution and weekly
connects.
Employee Development & improvement of Employee satisfaction index
Succession Planning
Process and Productivity Improvements - Performance reviews
Work in collaboration with the Quality / Work force planning & HR teams
Daily, weekly, and monthly reporting
Effective Floor Management during volume processing and TAT deadlines
Should have experience in logistics
📌 logistics team lead (Nagpur)
🏢 Tata Consultancy Services
📍 Nagpur