Customer Service

- Ensure an excellent level of service is provided to Customers and that orders are received, processed & executed in an accurate & timely manner. Full compliance with Envalior proxy & policies in order processing.
- Keep track of complaints in the system and ensure that customer is well communicated.
- Ensuring FG Inventory Levels at W/Hs
- Tracking Forecast received from Customers/BDMs and follow up for orders based on the forecast.
- Ensuring all documentation is completed in case of exports and coordination with CHA & Forwarder for bookings.
- Tracking of Proof of Exports for Physical Exports & Sez.
- Driving the CSL implementation with customers
- Convincing and Onboarding customer on Customer Portal.
- Uploading shipping documents in Citi Direct (Bank) portal for exports transaction and resolved queries raised by Bank, if any.

CSR Role in SAP

- Responsible for the customer sales prices.




- Responsible for processing sales orders,Debit /Credit notes/Return orders including checks on availability, allocation and credit limit.
- Responsible for entering orders on the back order list.
- Responsible for the timely preparation of order confirmations and dispatch details to customers.
- Responsible for monitoring order status (e.g. interrupted or incomplete orders and back orders).
- Initiate workflow for Customer Master creation/extension/changes in PANDA tool/SharePoint

THE IDEAL CANDIDATE

- Commerce graduate + Post graduation in Business Management with Sales/Mktg , International Trade.
- Ability to work within multicultural and international environment •
- Excellent Inter-personal & communication skills.
- Valuable knowledge of ERP systems SAP – SD module.
- Plus 2 years of experience in Supply Chain function specializing in Customer service / Planning.

📌 Customer Service Representative (Pune)
🏢 Envalior
📍 Pune