About the Role:

We are seeking a highly experienced SDET, Test Automation Engineer with a strong background in building scalable SaaS test automation development, framework, CI-CD, preferably in the contact center or communications technology space. You will play a key role in designing, developing, and maintaining end-to-end automation frameworks, PoCs across the stackfrom UI, microservices, Performance and E2E workflows.

This is a critical role that demands strong problem-solving skills, full lifecycle development experience, and a deep understanding of both backend and frontend technologies.

Key Responsibilities:

- Develop scalable, high-performance test automation framework and test automation scripts.
- Well versed with programming and scripting languages with strong debugging skills, either of C, Java, TypeScript, Python
- Contribute to all phases of the STLC, from planning and design to implementation, testing, deployment, and support.
- Work closely with Product Managers, UI/UX designers, DevOps, and QA teams in an Agile/Scrum workplace.
- Implement and maintain end-to-end testing using Playwright and other automation frameworks, with BDD Gherkin.
- Well versed with AI driven automation framework and concepts such as auto healing.
- Ensure code quality, maintainability, and security through code reviews, unit testing, and CI/CD best practices.
- Well versed with performance engineering concepts, performance testing tools such as JMeter, K6.
- Conduct code reviews, mentor junior developers,



and promote software development best practices.

Must-Have Qualifications:

- 7+ years of hands-on software development experience in full-stack roles.
- Experience with Playwright or equivalent test automation tools (e.g., Cypress, Selenium).
- Experience with microservices architecture, Docker, and Kubernetes.
- Hands-on experience with SQL and NoSQL databases (e.g., PostgreSQL, MongoDB, Cassandra).
- Familiarity with CI/CD pipelines (e.g., Jenkins, GitLab CI, GitHub Actions).
- Experience with cloud platforms (AWS, GCP, or Azure).
- Proven experience working on SaaS-based applications with high availability and scalability.
- Experience integrating with third-party APIs and real-time communication tools (e.g., WebRTC etc..).

Nice-to-Have Qualifications:

- Background in contact center software, customer engagement platforms, or VoIP systems.
- Experience with performance tuning, observability tools (e.g., Prometheus, Grafana, ELK stack).
- Contributions to open-source projects or active involvement in the developer community.

Preferred Background:

- Prior experience at a SaaS or contact center technology company, especially those building customer service, call center, or communication platforms.
- Promotes Agile values and principles
- Planning and problem solving with product management and delivery Squads
- Outstanding communication, facilitation, negotiation, and coaching skills
- Bachelor's or masters degree in computer science, Engineering, or a related technical field.

📌 SDET, Test Automation Engineer (Pune)
🏢 Avaya India
📍 Pune