Role & responsibilities

AREAS OF RESPONSIBILITY (Key Activities)

1. Student Lifecycle Management

- Ensure seamless student onboarding, registration, LMS activation, and academic support.
- Conduct LMS orientation sessions and resolve learner queries to enhance the student experience.
- Managing contact sessions and planning for contingency as required.
- Maintain accurate student records and support end-to-end semester operations.

2. Dissertation Project Administration

- Coordinate dissertation project submissions, reviews, evaluations, and milestone tracking.
- Facilitate collaboration between students and faculty mentors to ensure timely completion.
- Manage escalations and drive resolution of project-related concerns.

3. Faculty Coordination

- Coordinate faculty onboarding and deployment.
- Support academic delivery through regular stakeholder engagement and operational coordination.
- Monitoring and reporting of weekly class engagement.
- Ensure timely processing of honorariums and sharing of academic performance reports.

4. Student Communications Management

- Plan and execute timely academic communications across the student lifecycle.
- Publish semester schedules, examination updates, results, registration notifications, and key announcements.

5. Examination & Evaluation Coordination

- Manage examination operations, marks consolidation, evaluation tracking, grading, and result publication.
- Coordinate with faculty, examination teams,



and service providers to ensure smooth assessment processes.
- Handle examination exceptions and student communications.

6. Cross-Functional Operations Coordination

- Collaborate with academic, business development, and back-office teams to ensure productive program delivery.
- Generate and share operational reports, student data, and academic insights with stakeholders.
- Drive adherence to operational processes and support continuous improvement initiatives.

Qualification and Personal Profile

- Graduate from a reputed institute
- Minimum 3 5 years of post-qualification work experience in Education Operations in Universities, Technology Training Companies / Test Preparation Companies / Skill Development Companies / Education Companies.
- Highly enthusiastic Candidates with experience in L&D; and Training Operations management with large IT Corporations will also be considered for the role.
- Candidate must be willing to travel.

Other Skill and Ability Requirements

- Best Practices in Customer Relationship Management, Adherence and Improvement of Standard Operating Procedures, Readdressing of Customer Grievance System, Vendor Management, Highly Proficient at MS-Excel, Microsoft Office, Gsuite, fair knowledge of AI Tools.
- Process Orientation, Planning and Organizing Skills, Working with cross functional team, Excellent Verbal and Written Communication skills, Service Orientation

📌 Officer / Sr. Officer Education - Operations (Hyderabad)
🏢 Birla Institute of Technology & Science,
📍 Hyderabad