Job Summary

The Process Associate role is responsible for supporting one or several processes, including, but not limited to monitoring quality of secured email responses, disputes, routing for review of open items, etc. across customer-initiated associate touchpoints, and customer-impacting back-office activities for Regulatory and Procedural compliance and/or optimal customer experience.

Essential Job Functions

- Ensures compliance with relevant company and regulatory guidelines. Achieves expected scores on key performance metrics such as accuracy, productivity, TAT, etc. in processing of assigned support process as per defined performance standards for each process. Quickly learns applicable policies, processes, and operations to execute on the assigned process. - (50%)
- Takes efforts to gain and maintain knowledge of Regulatory requirements and Procedural guidelines to maintain applicable industry, business, and operational acumen. Proven ability to accurately follow published procedures and execute on processes as per established criteria. - (25%)
- Processes defined minimum number of transactions/units of assigned process on a monthly basis. Cross trains on various processes as per business need. - (25%)

Minimum Qualifications





- Bachelor's Degree in humanities, arts, science, commerce or equivalent education
- 0-1 years experience in a rapid-paced, process-driven environment and ability to meet target productivity and quality goals

Skills

- Communication skills
- Logical Thinking
- Detail Oriented Tasks
- Conflict Resolution
- Time Management
- Customer Centricity
- Patience with Customers
- Active Listening
- Multitasking

Reports To

Supervisor and above

Direct Reports

0

Work Environment

- Normal office environment, hybrid.

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

Job Family

Care Center Operations

Job Type

Regular

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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