Job Summary

Lead Business Operations (UPI & RuPay), NIPL. Reports to: Incharge, Business Operations, NIPL.

Job Type: Full Time

State: Maharashtra

Responsibilities

- Team Leadership & People Management - Lead, mentor, and manage the Business Operations team handling UPI and RuPay operations.
- Team Leadership & People Management - Allocate tasks, review team outputs, monitor performance, and ensure timely issue resolution.
- Team Leadership & People Management - Build operational capability through training, knowledge sessions, and continuous feedback.
- UPI & RuPay Operations Oversight - Supervise end-to-end clearing and settlement operations for UPI and RuPay, including settlement to domestic and international partners.
- UPI & RuPay Operations Oversight - Ensure operational SLAs, TATs, and service benchmarks are consistently met.
- Transaction Monitoring & Issue Resolution - Review and analyze transaction trends, declines, and exceptions identified by the team.
- Transaction Monitoring & Issue Resolution - Drive decline reduction initiatives with banks, TPAPs, PSPs, and international partners.
- Transaction Monitoring & Issue Resolution - Act as the primary escalation point for operational issues and incidents.
- Payment System Maintenance & Coordination - Work closely with internal Technology, Product, and Risk teams to manage system enhancements, updates, and change requests.
- Payment System Maintenance & Coordination - Conduct periodic operational readiness checks and support new feature deployments.
- Regulatory & Compliance Governance - Ensure strict adherence to NPCI, RBI, and internal regulatory guidelines.
- Regulatory & Compliance Governance - Maintain compliance documentation, process notes, SOPs, and audit readiness.
- Regulatory & Compliance Governance - Support internal and external audits with timely data and clarifications.
- Data Analytics & Business Insights - Oversee preparation of analytical dashboards, MIS, and operational reports.




- Data Analytics & Business Insights - Translate data insights into actionable recommendations for product, business, and senior leadership.
- Data Analytics & Business Insights - Identify opportunities for automation and process optimization.
- Stakeholder Management - Represent Business Operations in discussions with Banks, TPAPs, international partners, and internal cross-functional teams.
- Stakeholder Management - Conduct periodic performance reviews with stakeholders and ensure alignment on operational KPIs.
- Stakeholder Management - Ensure effective communication of updates, incidents, and insights to senior management.
- Strategic Initiatives - Support strategy formulation to optimize UPI & RuPay transaction volumes.
- Strategic Initiatives - Work on initiatives to improve customer experience, merchant acceptance, and partner performance.
- Strategic Initiatives - Lead operational projects focused on scalability, efficiency, and risk reduction.

Qualifications

Education

- Bachelors degree in Computer Science, Engineering, Finance, or a related field.
- A postgraduate degree (MBA preferred) is an added advantage.

Experience

- Minimum 810 years of experience in payment systems, digital payments, or banking operations.
- Minimum 5+ years of team leadership or supervisory experience.

Technical Skills

- Solid understanding of UPI, RuPay, and real-time payment systems.
- Experience with transaction processing, settlement operations, dispute handling, and operational risk.
- Familiarity with RBI/NPCI guidelines, compliance standards, and data security norms.

Soft Skills

- Excellent communication, stakeholder handling, and presentation skills.
- Strong leadership, decision-making, and conflict resolution abilities.
- Ability to work under pressure, manage deadlines, and drive team accountability.
- Analytical mindset with a focus on operational excellence and continuous improvement.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Lead Business Operations (Mumbai)
🏢 National Payments Corporation Of India (NPCI)
📍 Mumbai