Key Responsibilities

Lead functional testing and validation across telecom (PTT) systems ensuring high-quality delivery of business processes and customer journeys

Define and execute functional test strategy, test design, and execution for telecom BSS/OSS systems

Lead end-to-end functional testing across CRM (Microsoft Dynamics), Middleware (Software AG), CTI/IVR, and integrated platforms

Drive validation of business processes including Customer Lifecycle, Order-to-Cash, and Customer Service Management

Ensure comprehensive testing of PTT service workflows such as onboarding, provisioning, group communication, and session management

Design and manage test scenarios, test cases, and test data aligned to business requirements

Validate CRM functionalities including customer profile, interactions, case management, notifications, and sales journey

Perform integration validation with middleware (APIs, ESB flows) ensuring seamless system interactions

Support testing of contact center operations, IVR flows, and CTI integration with CRM

Coordinate with data teams for functional validation of CDR, reporting, and data consistency

Identify, log, and track defects using JIRA, ensuring timely resolution and retesting





Collaborate closely with business analysts, product owners, and development teams

Ensure test coverage, traceability (RTM), and quality standards are maintained

Participate in UAT support and business validation cycles

Drive functional regression testing and test optimization initiatives

Mentor and guide functional testing team members for consistent delivery

Requirementrs

812 years of experience in QA / Functional Testing

35+ years of Telecom domain experience, preferably in BSS/CRM systems

Solid experience in functional testing of CRM systems (Microsoft Dynamics preferred)

Experience in end-to-end business process testing (Order-to-Cash, Customer Lifecycle)

Good understanding of API integration and middleware flows (Software AG / ESB)

Experience in testing telecom services such as PTT / VoIP / real-time communication systems

Hands-on experience with test case design, execution, and defect lifecycle management

Experience in JIRA or similar tools for defect and test management

Strong understanding of test documentation (Test Cases, RTM, Test Reports)

Excellent stakeholder communication and coordination skills

📌 Test Lead - Telecom OSS/BSS (Hyderabad)
🏢 Tech Mahindra
📍 Hyderabad