Business Systems Implementation Manager

Single owner for every piece of software the company runs on.

What youll own

1. Platform implementation

- Own the end-to-end rollout of business software: requirement gathering, vendor evaluation, configuration, data migration, go-live
- Configure platforms to match how our teams actually work - not how the vendors demo works
- Own the implementation plan, timeline and cutover
- Run UAT with the teams wholl use it, and hold the line before go-live

2. Integrations

- Connect the stack so data flows instead of being re-keyed:
- Payment gateways - Razorpay, Cashfree, PayU and similar
- CPaaS / communication - click-to-call, WhatsApp Business API, SMS, IVR
- Email, calendar and document tooling
- CRM support accounting HR - the connections between systems, which is where most of the value and most of the breakage lives
- Use native connectors and low-code tools where possible; brief engineering only where genuinely necessary
- Document every integration: what connects to what, what data moves, who to call when it breaks

3. Training and adoption

- Train teams properly - not one session at launch, but ongoing, role-specific enablement
- Write SOPs and quick-reference guides for each system
- Onboard recent joiners onto the tools they need from day one
- Be the internal go-to person when someone is stuck

4. Usage monitoring and accountability





- Track actual usage per team and per person - licences assigned versus licences used
- Report adoption to leadership monthly: whats being used, whats being ignored, whats being worked around
- Chase and fix low adoption; find out whether its a training problem, a configuration problem or a wrong-tool problem
- Flag and kill software nobody uses

5. Vendor and cost management

- Own vendor relationships, renewals and support escalations
- Track spend across the software stack and identify overlap and waste
- Negotiate renewals with usage data in hand
- Maintain the master inventory of every tool, owner, cost and renewal date

6. Access and hygiene

- User provisioning and deprovisioning - especially on exit
- Role-based access and permission structures
- Basic data hygiene and backup discipline across systems

Qualification

- Bachelors degree in Business Administration, Computer Science, Information Technology, Engineering, or a related field.
- Relevant experience in business systems, software implementation, integrations, or operations technology is preferred.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Business Systems & Implementation Manager (CIO Office) (Hyderabad)
🏢 Myclassboard Educational Solutions
📍 Hyderabad