Senior Analyst Web Operations - Deloitte Support Services India Private Limited

Join the team that delivers and maximises the firm’s digital output by providing appropriate support in end-to-end website updating and maintenance and supporting the Digital team in digital content management projects. We are specifically looking for professionals with technical knowledge and experience in knowledge/content management systems, preferably Adobe AEM.

Work you’ll do

As a part of the Digital team, you will be responsible for:

- Create, manage, and ensure the quality of webpages across the website.

- Build webpage wireframes and ensure content is complete and consistent.

- Improving organic search rankings through SEO best practices.

- Utilising tools like Semrush, Google Search Console (GSC), and CrownPeak to identify issues and optimise webpage quality.

- Supporting content management by adhering to web guidance and best practices.

- Following established document workflow standards for publishing and managing content.

- Collaborating with technology teams to test new platform functionalities and report issues.

- Managing multiple requests and stakeholders efficiently.

- Communicating with stakeholders and clients to provide timely project planning, progress, and reporting updates.

- Conducting regular quality analysis of team deliverables and offering guidance for improvement.

- Contributing to refining content management processes and sharing expertise with the team.

- Assisting the lead in driving process efficiency and identifying new service opportunities.





- Building and maintaining relationships with offshore team members and stakeholders.

- Managing access, training, and support for web editors within Growth to ensure adherence to best practices.

- Attend global initiative and office hours calls to stay informed about new features and implementations and communicate relevant updates to the broader team.

Work Location: Hyderabad

Shift Timings: 11 AM to 8 PM

The Team

The Growth team at Hyderabad supports the Deloitte organisation in the NSE with a wide variety of capabilities like digital, research, financial reporting, HR and financial transaction processing, administrative service and helpdesk support, marketing and IT services.

Qualifications

- Graduate Degree

- 3 – 5 years of relevant work experience, preferably in a content management/knowledge management organisation

- Intermediate knowledge of Adobe Experience Manager (AEM) and SEO tools like Semrush, Ahrefs or BrightEdge

- Ability to work across cultures and in a virtual environment

- Self-motivated and strong team player with strong interpersonal skills

- Demonstrate excellent analytical skills and communication skills (written, verbal, & presentation)

- Ability to build networks within the organisation

- Be able to work independently and as part of a team with professionals at all levels

- Be able to prioritise tasks, work on multiple assignments, and raise concerns/questions where appropriate

- Ability to grasp the fundamentals of work, learn new technologies and processes

- Valuable knowledge and understanding of website standards and regulations e.g. WCAG, EAA, GDPR

📌 Content Management (Hyderabad)
🏢 Cloudxtreme
📍 Hyderabad