Customer Support Executive

Position Details

- Job Title: Associate Customer Support Voice
- Location: Hyderabad
- Employment Type: Permanent
- Working Days: 5 days a week after training, with 2 rotational weekly offs

Salary

- Freshers: 2.4 LPA
- 6+ months experience: 2.8 LPA
- 1+ year experience: 3.0 LPA

Language Proficiency

- Mandatory: English & Hindi – approximately 90% of the call volume
- Preferred: Kannada, Tamil, or Malayalam – approximately 10% of the call volume
- SVAR Score: 48 and above

Eligibility

- Undergraduate or Graduate in any discipline
- Excellent communication skills with:
- Well-articulated sentences
- Robust comprehension and expression
- Appropriate tone and pronunciation
- Speech clarity, diction, and fluency
- Strong verbal communication in English and Hindi

Key Responsibilities





- Handle inbound and outbound customer calls professionally.
- Provide effective customer support with clear and courteous communication.
- Adhere to login and production hours:
- Total login hours: 10 hours
- Production hours: 9 hours
- Maintain punctuality and follow scheduled break timings.
- Stay updated on process knowledge, policies, and daily updates.

Shift Timings

- 24/7 rotational shifts

Skills Required

- Strong verbal and written communication skills
- Customer-centric approach
- Good problem-solving abilities
- Ability to communicate confidently and professionally

Selection Process

- HR Round
- Operations Round
- SVAR Assessment – Score 48 and above
- Client Round

📌 Customer Support Executive (Hyderabad)
🏢 eTeam
📍 Hyderabad