19 Sep
|
Concentrix
|
Hyderabad
19 Sep
Concentrix
Hyderabad
Roles and Responsibilities :
- Lead a team of quality professionals to ensure compliance with international BPO standards.
- Develop and implement process improvements to enhance transactional quality, reduce errors, and increase efficiency.
- Conduct root cause analysis for defects and develop corrective actions (CAPA) plans to prevent recurrence.
- Collaborate with cross-functional teams to resolve issues related to calibration, QC tools, and quality management.
Job Requirements :
- 5-20 years of experience in IT Services & Consulting industry as a Quality Lead or similar role.
- Solid understanding of process improvement methodologies such as Six Sigma or Lean.
- Proficiency in using QC tools like Caliberation software for tracking defects and implementing corrective actions.
📌 Quality Team Lead (Hyderabad)
🏢 Concentrix
📍 Hyderabad