? WE’RE HIRING | CUSTOMER SUPPORT EXECUTIVE – CHAT & VOICE ?

CHAT PROCESS

- Minimum 6 months of customer support experience
- BFSI experience preferred
- Robust written communication and customer-handling skills
- Ability to resolve customer queries efficiently over chat

Blended PROCESS

- Minimum 6 months of experience in the Travel Process
- Excellent verbal communication and customer-handling skills
- Ability to manage customer queries and provide effective resolutions over calls/chat

? KEY RESPONSIBILITIES

- Handle customer queries through chat and/or voice channels
- Understand customer concerns and provide accurate, timely resolutions
- Maintain high standards of customer experience and service quality
- Follow defined processes, SOPs, and compliance guidelines
- Document customer interactions accurately in the system
- Escalate complex issues to the appropriate team when required
- Meet defined quality, productivity, and customer satisfaction targets

? Working: 5 Days a Week | Rotational Shifts

? Week Off: Rotational

? Cab Facility: Available within the hiring zone

? Education: Graduation is mandatory

Interested candidates can Apply Now-

📌 Customer Support Executive (Gurugram)
🏢 Digivance Solutions
📍 Gurugram