Key Responsibilities
- Manage large Telesales / B2C Sales teams and drive business targets.
- Monitor Productivity, Conversion, Attrition, and Shrinkage.
- Lead and mentor Team Leaders and Managers.
- Identify performance gaps and implement improvement plans.
- Track MIS and key business metrics.
- Collaborate with Training, Quality, HR, and Operations teams.
- Ensure adherence to sales processes and quality standards.
Mandatory Requirements
- 10+ years of relevant experience in Telesales / B2C Sales.
- Strong experience in Hardcore Sales and B2C Sales.
- Proven experience in large team handling.
- Hands-on experience managing Attrition & Shrinkage.
- Robust leadership and people-management skills.
- Graduation is mandatory.
? Share CV:
[email protected]
? Contact: Raksha Shukla – (phone hidden)
📌 Senior Manager - Telesales (Gurugram)
🏢 PolicyBazaar
📍 Gurugram