Role : Service Coordinator (Battery & Charger)

Job Location : MIDC, Chakala, Andheri East, Mumbai.

Experience : 1 - 5 Years experience as a Service Coordinator (preferably handling Batteries / Chargers or similar).

Salary : ₹15,000 - ₹25,000 per month

Education : Electrical Engineer / Mechanical Engineer / ITI Graduate.

Notice Period : Immediate Joiners Preferred

Company Overview

Position Overview

Key Skill Sets :

- Knowledge of lead-acid & lithium-ion batteries and chargers.
- Customer service and grievance resolution.
- Preparation of service, fault, and MIS reports.
- Coordinate and supervise warehouse service engineers across 2-3 locations.
- Solid organizational, time management, and communication skills.
- Attention to detail and commitment to customer satisfaction.
- Main role will require providing good customer service, being available on the phone to handle customer grievances round the clock.

Responsibilities :

- Coordinate with warehouse engineers that are receiving and testing - servicing, fault analysis, and resolution of batteries and chargers.
- Manage customers telephonically and respond to them giving timely updates with regards to batteries / chargers received and resolution being given.
- Supervise a team of 3-4 warehouse service engineers performing battery/charger checks.
- Prepare accurate MIS reports and submit to the management from time to time.
- Ensure all service calls are attended to and closed in a timely manner, maintaining high customer satisfaction.




- Maintain MIS and other reports to track service performance and service call closures.
- Continuously update technical knowledge and skills through training and learning about new products.

Behavioral & Personal Attributes

- Strong interpersonal and communication skills.
- Customer-focused and problem-solving mindset.
- Ability to work independently and manage a small team.
- Proactive, responsible, and accountable for results.
- Detail-oriented with good documentation habits.

Required Experience

- Should have 1 - 5 years experienced in batteries, chargers, or related service operations.
- Should have experienced in managing warehouse service engineers and service coordination.
- Strong knowledge of lead-acid and lithium-ion batteries and chargers.
- Andheri, Mumbai or nearby Mumbai suburban areas.

Job Types : Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits :

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund

Application Question(s):

- Current location in Mumbai: Total Experience in Electric Vehicle Industry: Total Experience as a Service Incharge in Lead-acid, Lithium-ion Batteries and Chargers: Total Experience in Lead-acid, Lithium-ion Batteries and Chargers Service work: Current Company: Current Designation: Current CTC: Expected CTC: Notice Period: Reason to leave a Current job: Education :

- Diploma (required)

Experience :

- Service Coordinator: 1 year (required)
- EV 2 wheeler Battery & Charger: 1 year (required)

Location :

- Andheri East, Mumbai, Maharashtra (preferred)

Work Location: In person

📌 Service Coordinator (Battery & Charger) (Andheri East)
🏢 Dyna Energy Solutions
📍 Andheri East