Job Title: Service CoordinatorJob Summary

The Service Coordinator is responsible for managing service operations, coordinating with service engineers, maintaining service reports in the Dealer Management System (DMS), and ensuring timely resolution of customer complaints. The role involves handling service documentation, warranty claims, customer support, and internal coordination with various departments.

Key Responsibilities

- Maintain and update Field Service Reports (FSR) in the Dealer Management System (DMS) on a daily basis.
- Prepare quotations for warranty parts in DMS.
- Upload and manage warranty claims through DMS.
- Maintain customer records and service data using MS Excel and DMS.
- Track and update customer complaint registers in DMS.
- Prepare and share daily reports with DSM regarding service complaints pending for more than 24 hours.
- Coordinate with Service Engineers for customer service support and complaint resolution.
- Coordinate with Parts Department to ensure availability of required spare parts.
- Coordinate with Warranty Department regarding dispatches and field service performance.
- Coordinate with Accounts Department for outstanding statements related to customers and service engineers.
- Maintain monthly service reports and warranty reports for machines.




- Handle internal and external customer phone calls related to service issues.
- Provide service invoices and ledger statements to customers when required.
- Raise Purchase Requisitions (PR) for recent employees.
- Follow up with Territory Managers (TM) regarding MTTR (Minimum Time to Respond) reports .
- Send TSIR (Technical Service Information Report) to TM for warranty approvals.
- Submit PRF (Product Registration Form) to Kirloskar Oil Engines Limited for engine warranty registration.
- Maintain machine breakdown reports and monitor service performance.
- Report engine-related issues to Kirloskar for technical support and resolution.

Required Skills :

- Knowledge of Dealer Management System (DMS) :

- Good knowledge of MS Excel and reporting

- Strong communication and coordination skills :

- Ability to manage customer complaints and service records :

- Basic understanding of warranty processes and service operations

Qualification

- Graduate in any discipline (Diploma/Engineering preferred).

Experience

- 1-3 years of experience in Service Coordination / Customer Support / Service Operations .

Job Types : Full-time, Permanent

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits :

- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Service Coordinator (Chakan)
🏢 dynapulse engeering
📍 Chakan