This is a technical role requiring prior experience in identity platforms and enterprise IAM processes.

Work Location : Pune or Chennai (preferred).

Shift Timings : 24x7 (rotation shifts)

Key Responsibilities :

- Respond to and resolve IAM incidents and service tickets within defined SLAs, following established processes and procedures.
- Perform day-to-day tasks across IAM platforms such as Active Directory, Azure AD.
- Troubleshoot issues related to SSO, MFA, Active Directory and Entra ID
- Monitor security alerts and events from SIEM, EDR, IT infra monitoring tools and other security tools.
- Process and troubleshoot user onboarding, offboarding, provisioning, de-provisioning, and access modification requests across enterprise systems, ensuring RBAC and least-privilege principles are followed.
- Correlate events across multiple security tools to establish initial context. Identify false positives and distinguish them from potential security incidents.
- Perform basic investigation using logs, IP addresses, domains, URLs, hashes and user/account information. Investigate indicators such as: Suspicious logins, Phishing attempts etc. and take defined actions
- Maintain accurate ticket documentation, ensure appropriate ticket updates and maintain SLAs.
- Participate in shift handovers and maintain explicit operational communication.
- Escalate complex issues to Level 2/3 engineers in a timely manner

Skills and Qualifications : Work Experience :Minimum 3 years of hand-on experience in IT security.

Education : Bachelor’s degree in computer science or a related field.





Required Skills :

- Experience with IAM solutions such as Microsoft Azure AD, Authentication and MFA
- Prior experience with both on-premises and cloud (Azure) environments
- Understanding of SIEM concepts and security event analysis
- Understanding of user lifecycle management, access control models, and directory services
- Working knowledge of ITIL practices and experience with ServiceNow.

Good to Have Skills:

- Basic knowledge of EDR/XDR platforms such as CrowdStrike, Microsoft Defender, etc.
- Experience with one or more SIEM platforms such as Microsoft Sentinel
- Basic scripting/automation knowledge, preferably PowerShell or Python
- Understanding of access certification and Segregation of Duties (SoD)

Soft Skills:

- Strong communication skills - Clearly communicate with team members, users, and other technical teams, both verbally and in writing.
- Analytical & troubleshooting mindset - Ability to understand problems, ask the right questions, identify root causes, and follow structured troubleshooting steps.
- Customer service orientation - Ability to handle user issues professionally and provide a positive support experience.
- Time & priority management - Ability to manage multiple requests while meeting defined SLAs and prioritizing security-critical issues.
- Team collaboration - Work effectively with team members and cross-functional teams

Our Interview Practices :

- Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._

📌 IT Security Analyst (Kalyani Nagar)
🏢 Wolters Kluwer
📍 Kalyani Nagar