Bhikaji Cama Palace, New Delhi, Delhi, India Staff - Job Description - Support the SIC in Implementing service strategies to achieve organizational objectives - Implement business plan and strategy for respective areas in the respective zone in alignment to the organizational strategy, vision and goals - Support the SIC in ensure leveraging of synergies to increase sales volume across the machine, services and spares, by ensuring a healthy information flow and governance on these functions - Achieve service target and provide guidance to sales engineers for good performance and achieving expected targets. - Evaluate and research on customer demands by analyzing feedback from internal as well as extra sources to deliver premium customer experience - Building and maintaining strong relationships with key stakeholders, including customers, suppliers and internal departments, to ensure smooth delivery of service and spare parts.



- Continuously assess customer complaints and requests and provide timely and effective solutions aligned with the clients' needs - Ensure machine commissioning with in target period with signing of commissioning report - Closing service request with in the target period 90% complaint closing on same day with signing of service report - Carry out preventive maintenance warranty / ASC as per the guidelines - Generating service revenue through non warranty service, Annual service contract as per target. - Arrange to send ASC quote to customer after expiry of warranty period and follow up for ASC Order - Generating spares enquiry during service visit and achieve target. - Arrange for quotation from HO spares dept. - Ensure targeted Hit Ratio from enquiry to sale for spares business - Achieving revenue of ASC / Spares as per monthly target - Ensure adherence to business excellence processes and procedures in all activities related to the department - Suggest and use of latest technologies and tools for market analysis and, CRM, Dashboarding and real time reporting for service - Use of technology to automate and enhance efficiency of the service process Job Snapshot - Updated Date - 25-08-2026 - Job ID - Job1255 - Org Structure - Management - Location Bhikaji Cama Palace, Current Delhi, Delhi, India - Employee Type - Staff - Employee Sub Type - Staff - Probationer

📌 Team Member - Service Management (Delhi)
🏢 Lakshmi Machine Works
📍 Delhi