Job title : Receptionist

Location : Roorkee

Terms : Full Time

Salary/rate : As per company norms

Requirements : 6 Days working

About us : Vivo is a technology company that creates great products based on a design-driven value, with smart devices & intelligent services as its core. Mission : create great products for users, create a joyful & progressive environment for employees, create win-win platforms for partners based on mutual trust, Render steady long-term returns on investment for shareholder. Vision :Develop into a healthier, more sustainable world-class corporation. Core value :Benfen, design-driven value, user-orientation continuous learning & team spirit.

About the role : The Service Receptionist is the first point of contact for customers visiting the service center. The role involves greeting customers, registering service requests, coordinating with technical teams, and ensuring a smooth and qualified customer experience.

Responsibilities :

- Greet customers politely and understand their service requirements.
- Register customer complaints and create job cards in the system.
- Verify customer details, warranty status, and product condition.
- Provide accurate information regarding service processes,



timelines, and charges.
- Coordinate with technicians and engineers for job allocation.
- Update customers on repair status and follow-ups.
- Handle customer queries, concerns, and basic complaints professionally.
- Maintain service records, documents, and daily reports.
- Manage incoming calls and direct them appropriately.
- Ensure the reception area is clean, organized, and customer-friendly.
- Follow company policies, SOPs, and service guidelines.
- Support customer satisfaction and Net Satisfaction Score (NSS) targets.
- Graduate / 12th Pass (preferred)
- Prior experience in a service center or front desk role is an advantage.
- Good communication skills (Hindi & basic English).
- Basic computer knowledge (MS Excel, service software).
- Customer-oriented attitude with problem-solving skills.
- Ability to handle pressure and manage multiple customers.
- Professional appearance and behaviour.

Pay: ₹12,500.00 - ₹16,000.00 per month

Benefits :

- Health insurance
- Provident Fund

Experience :

- total work: 1 year (preferred)

Work Location: In person

📌 Fdo (Roorkee)
🏢 VIVO UTTRAKHAND
📍 Roorkee