Bengaluru, Karnataka

Job Summary

Job Description - Intune Engineer (L2)

Role Summary

Key Responsibilities

Manage and support Microsoft Intune environments.

Troubleshoot device enrollment and compliance issues.

Monitor device compliance, configuration profiles, and security policies.

Support Windows Autopilot provisioning and device lifecycle management.

Troubleshoot Conditional Access and MDM/MAM-related issues.

Manage device inventory and reporting.

Support remote device management and troubleshooting.

Assist with patch deployment and update management.

Work on incident, service request, and change management activities.

Coordinate with Microsoft support for complex issues.

Technical Skills

Microsoft Intune

Device Enrollment

Configuration Profiles

Compliance Policies

Application Deployment

Endpoint Security Policies

Platform Management

Windows 10/11

iOS/iPadOS

Android Enterprise

macOS

Identity & Access

Azure AD / Entra ID Basics

Conditional Access

MFA Management

Deployment Technologies

Windows Autopilot

Apple Business Manager

Android Enterprise

Reporting & Monitoring

Intune Reporting

Endpoint Analytics





Device Compliance Reporting

Experience

3-5 years of EUC/MDM experience.

2+ years of Microsoft Intune administration.

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.

2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.

3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.

4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.

5. To ensure positive customer experience and CSAT through First Call Resolution, minimum rejected resolutions / reopen Cases and mitigating security threats.

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📌 Sr Administrator (Support & Operations) (Bengaluru)
🏢 HCLTech
📍 Bengaluru