Hyderabad, Telangana

Job Summary Job Summary : Job Summary The Network Operations Support Engineer is responsible for monitoring, troubleshooting, and supporting enterprise network infrastructure across Cisco, Juniper, Arista, and Aruba platforms. This role involves handling incident, problem, and change management, ensuring optimal network performance, and collaborating with cross-functional teams to maintain a highly available and secure network workplace. Min 4+ years of exp. for L2 and 6+ years for L3 Key Responsibilities 1. Network Monitoring & Incident Management - Proactively monitor network performance using tools like SolarWinds, Aruba Airwave, Junos Space, or Arista CloudVision - Respond to and resolve Level 2/3 incidents related to routing, switching, firewall policies, wireless connectivity, and network security. - Troubleshoot BGP, OSPF, EIGRP, STP, VXLAN, MPLS, and SD-WAN issues across multi-vendor environments. - Collaborate with NOC, SOC, and infrastructure teams to quickly resolve critical outages and reduce Mean Time to Repair (MTTR). - Escalate major incidents to vendors (Cisco TAC, Juniper JTAC, Arista TAC, Aruba TAC) and coordinate resolution. 2. Problem Management - Conduct root cause analysis (RCA) for recurring network issues and document findings. - Implement permanent fixes and recommend preventative measures to improve network stability. - Work with vendors to resolve hardware/software defects affecting network operations. 3. Change Management & Configuration - Plan, execute, and document network changes (RMA replacements, IOS/JunOS upgrades, VLAN additions, ACL modifications, etc.) following ITIL best practices. - Review and assess change requests (RFCs) for risk, impact, and rollback planning. - Perform configurations, migrations, and optimizations for Cisco, Juniper, Arista,



and Aruba devices. - Ensure network changes comply with security policies, access controls, and compliance requirements (PCI DSS, HIPAA, NIST, etc.). 4. Network Security & Compliance - Support firewall rule changes and access control list (ACL) management across multi-vendor environments. - Assist in network segmentation and zero-trust implementation for enhanced security. - Monitor and mitigate DDoS attacks, unauthorized access, and network vulnerabilities. 5. Documentation & Knowledge Sharing - Maintain network diagrams, SOPs, configuration templates, and troubleshooting guides. - Create post-mortem reports for major incidents and propose long-term improvements. - Mentor junior engineers and provide training on multi-vendor troubleshooting best practices. Required Skills & Experience Technical Skills: - Solid hands-on experience with Cisco (IOS, IOS-XE, NX-OS), Juniper (Junos), Arista (EOS), and Aruba (AOS, ClearPass, Airwave). - Proficiency in L2/L3 networking, SD-WAN, BGP, OSPF, VLANs, STP, VRFs, and multicast routing. - Experience with Wi-Fi (Aruba, Cisco), network security (firewalls, NAC), and automation (Python, Ansible, API integration). - Knowledge of cloud networking (AWS, Azure, GCP) and hybrid network integrations. - Knowledge of python scripting is a plus Soft Skills: - Strong troubleshooting and analytical skills. - Excellent verbal and written communication for collaboration and documentation.



- Ability to handle high-pressure incidents and multitask effectively. Certifications (Preferred but Not Mandatory): - Cisco: CCNA, CCNP Enterprise, CCNP Data Center, CCIE (preferred). - Juniper: JNCIA, JNCIS, JNCIP, or JNCIE. - Arista: ACE-A, ACE-P, or CCIE-level Arista knowledge. - Aruba: ACMP, ACCP, or ACDP. - ITIL v4 Certification (for incident, problem, and change management).

Key Responsibilities

Responsibilities : Job Summary The Network Operations Support Engineer is responsible for monitoring, troubleshooting, and supporting enterprise network infrastructure across Cisco, Juniper, Arista, and Aruba platforms. This role involves handling incident, problem, and change management, ensuring optimal network performance, and collaborating with cross-functional teams to maintain a highly available and secure network environment. Min 4+ years of exp. for L2 and 6+ years for L3 Key Responsibilities 1. Network Monitoring & Incident Management - Proactively monitor network performance using tools like SolarWinds, Aruba Airwave, Junos Space, or Arista CloudVision - Respond to and resolve Level 2/3 incidents related to routing, switching, firewall policies, wireless connectivity, and network security. - Troubleshoot BGP, OSPF, EIGRP, STP, VXLAN, MPLS, and SD-WAN issues across multi-vendor environments. - Collaborate with NOC, SOC, and infrastructure teams to quickly resolve critical outages and reduce Mean Time to Repair (MTTR). - Escalate major incidents to vendors (Cisco TAC, Juniper JTAC, Arista TAC, Aruba TAC) and coordinate resolution. 2. Problem Management - Conduct root cause analysis (RCA) for recurring network issues and document findings. - Implement permanent fixes and recommend prev

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