: Education Qualification :

- Engineer - B.E / B.Tech / MCA Skills :

- Primary -> Technology | Mobile Device Management (MDM) Tools | Intune and SCCM Migrate | 3 - Experienced Certification :

- Technology | IT Certifications | Microsoft Certification | Enabling Office 365 Services

- Details:

- The Professional will be responsible to perform analysis and implement VDI service to Operate, support and troubleshooting escalated issues by users, VDI Operations and Service Desk. He/She will be responsible to perform daily VDI administration, maintenance and upgrades including service packs, patches, hot fixes, and security configurations.

- 1. Develop plans for deploying and administering virtual machines, images, and virtual apps

- 1. Assist with researching, evaluating, and recommending VDI related hardware, software and services.

- 1. Advanced trouble shooting skills and identify the severity of the issue, Ability to Resolving issues quickly to account/customer satisfaction and Prepare RCA, ITIL knowledge.

- 1. Serve as a technical resource for infrastructure initiatives that require virtual machine and VDI expertise.





- 1. Participate in enterprise testing for integration of proposed current technologies to be included in the enterprise design and develop test-related documentation.

- 1. Collaborate with operational counterparts to support and discover opportunities for improvement via automation, process improvements, etc.

- 1. Performs advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management.

- 1. Achieves and adheres to established Service Level Agreements and Key Performance Indicators.

- 1. Should be able to validate and fix complex customer issues and business impact which may require collaboration with more senior level team members or other vendors.

- 1. Contributes to the Operational knowledgebase in the form of new or updated technical articles/documents focused on issue resolution or prevention.

Location : IND-KA-Bengaluru-Ecospace1B-ML

Created On : 11-Aug-2025

📌 Senior Analyst - Endpoint Management (Bengaluru)
🏢 Microland
📍 Bengaluru