Welcome to Selwyn Village

Selwyn Village in leafy Point Chevalier is one of Recent Zealand's original retirement communities, with a proud heritage dating back to 1954. We're a values-based organisation that puts people at the heart of everything we do — residents and staff alike.

About the Role

We're looking for a Resident Services Representative to be the go-to person for our Independent Living residents — providing support, building relationships, and ensuring that each day runs smoothly in our vibrant retirement village.

This is a front-facing role where your empathy, initiative, and outstanding customer service skills will shine. From coordinating welfare visits to supporting village events and offering a warm welcome to residents and visitors alike — you'll play a key part in helping our community thrive.

Roster

Permanent full-time | 37.5 hours/week Monday, Wednesday, Saturday, Sunday - 7.00am to 3.00pm, Tuesday - 2.30pm to 10.30pm :

- Must be available to work public holidays if rostered._

What You'll Be Doing

- Welcoming new and returning residents with warmth and professionalism
- Conducting resident inductions and welfare checks
- Responding to resident requests and delivering optional services (e.g. room service, transport assistance)
- Assisting with social and hospitality events on site




- Coordinating on-site transport in the resident buggy
- General admin and first response duties (first aid certification required)
- Maintaining accurate resident data and promoting a safe and caring environment

What We're Looking For

- Customer service superstar - from healthcare, hospitality, retail or admin
- Kind, empathetic, and genuinely enjoys working with older people
- Calm and professional under pressure
- Friendly, positive attitude and excellent communication
- Comfortable with technology and admin systems
- Current First Aid Certificate + full NZ driver's licence
- Physically fit - you'll be on the move often

Why Join Us?

This is more than a job — it's a chance to be part of a close-knit team in a truly special community. Our residents will know your name, look forward to seeing you, and brighten your day with a smile. You'll also enjoy:

- A supportive, values-driven work culture
- Unique and meaningful interactions with residents
- Being part of a respected organisation

Be the Heart of Selwyn Village

If you're someone who thrives on helping others and brings energy, warmth, and professionalism to every interaction — we'd love to hear from you.

📌 Resident Services Representative - Selwyn Retirement Village (Naushera)
🏢 The Selwyn Foundation
📍 Naushera