Proven success in a Banking Operations or New Accounts role (two years +) - Ability to work in a fast-paced metric driven workplace with proficient multitasking and navigation in a web-based environment - One+ years' experience in Fraud/ high risk account review preferred - Ability to analyze and suggest process improvements - Excellent verbal and written communications and able to work cross functionally with other Business Units - Proven ability to navigate working on multiple systems simultaneously - Proven ability to manage change and continuous learning - Proven ability to connect with customers through complex servicing scenarios ensuring to deliver extraordinary service At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn current skills, develop as a leader, and grow your career. Here, your voice and ideas matter,



your work makes an impact, and together, you will help us define the future of American Express. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: - Competitive base salaries - Bonus incentives - Support for financial-well-being and retirement - Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) - Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need - Generous paid parental leave policies (depending on your location) - Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) - Free and confidential counseling support through our Healthy Minds program - Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

📌 Customer Care Professional (Gurugram)
🏢 American Express
📍 Gurugram