Job Description: Shift Incharge - Dark Store

Position: Shift Incharge

Department: Warehouse & Dark Store Operations

Location: [City -HYD-BANGALORE-CHENNAI]

Reporting To: Store Manager / Operations Executive

Role Objective: The Shift IN charge is responsible for ensuring smooth operations of the dark store during

the assigned shift, managing the pickers/packers, monitoring inventory accuracy, achieving

order TAT, coordinating with riders, and maintaining process compliance to deliver high

- quality order fulfilment.
- Key Responsibilities

1. Shift Operations Management
- Ensure timely opening and closing of the dark store during the assigned shift.
- Allocate tasks to pickers, packers, and support staff based on expected order

volume.

- Monitor order flow, picking speed, packing quality, and dispatch timelines.
- Ensure achievement of shift-wise TAT, productivity, and accuracy KPIs.
- Handle real-time escalations from city operations, customers, or brand teams.

1. Order Picking, Packing & Dispatch

- Supervise picking and packing operations as per SOP.
- Ensure barcode scanning of all items and prevent mispacks or missing items.
- Verify packaging quality, sealing, labelling, and shipment readiness.
- Ensure smooth handover to riders with proper timestamps.
- Monitor rider availability, batch creation, and queue management.

- Inventory Management & Store Control

- Perform cycle counts, bin audits, and SKU-wise verification.
- Track inward, outward, RTV, RTO, and damage inventory daily.
- Ensure 100% inventory accuracy and report variances immediately.
- Coordinate with the central warehouse for replenishments and shortages.
- Maintain storage hygiene, FIFO/FEFO, and damage segregation.

- People & Team Management

- Manage pickers, packers, loaders, riders, and support staff during the shift.
- Monitor picker/packer productivity and maintain hourly dashboards.
- Manage attendance,



discipline, and performance issues on shift.
- Train current joiners on SOPs, safety, and process compliance.
- Ensure smooth handover between shifts with proper documentation.

- Escalation & Communication

- Communicate with Area Managers, Brand POCs, and City Ops teams.
- Raise alerts for system issues, inventory discrepancies, and operational blockages.
- Ensure timely escalation for:

- Stock shortages
- High-delay orders
- Rider unavailability
- Customer complaints
- App/system downtime

1. Compliance & Safety
- Ensure adherence to:

- H&S; guidelines
- Food safety / hygiene SOPs
- Security protocols
- Quality checks for orders
- Monitor CCTV, store cleanliness, fire extinguishers, and equipment health.

1. Reporting & Documentation
- Update shift reports on:

- Pick/Pack productivity
- Hourly order status
- Inventory updates
- Damages, near-expiry & bad inventory
- Rider attendance
- Dispatch & delivery TAT
- Maintain manual logs, Google Sheets, and daily HOTO (handover takeover) reports.

Required Skills :

- Strong understanding of warehouse & dark store operations.

- Ability to handle high-pressure and fast-paced environments.

- Team management skills (10-50 members).

- Basic Excel / Google Sheets reporting.

- Knowledge of WMS, scanning devices, and inventory processes.

- Strong communication, problem-solving & escalation handling.

- Qualification & Experience

- Graduate or Diploma preferred.

- 1-3 years of experience in:

- Dark store operations

- eCommerce fulfilment

- Warehouse/inventory management

- Quick-commerce companies (Zepto, Blinkit, Instamart, Dunzo)

- Shift Details

- Rotational shifts (Morning / Evening / Night).

- Weekly off based on roster.

Job Types : Full-time, Permanent

Pay: ₹12,000.00 - ₹25,000.00 per month

Benefits :

- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Shift Incharge (Hyderabad)
🏢 Quiklee
📍 Hyderabad