We are looking for Customer Relation Executives to handle existing customers , support the sales team, coordinate leads, prepare quotations, and ensure smooth communication between customers, sales, warehouse, and logistics teams.
This role requires excellent Hindi and English communication skills , strong coordination ability, and attention to detail.
Key ResponsibilitiesCustomer Communication & Engagement
- Understand customer requirements and suggest suitable products
- Share brochures, site photos, and basic product information
- Inform customers about payments, material arrival, dispatch, and delays
Lead & Sales Coordination
- Allocate leads to BDEs / Sales Officers based on territory
- Follow up with sales team and update lead status
- Record visit details and customer feedback
Quotations & Order Processing
- Prepare rough estimates and quotations
- Verify pricing and seek approvals before sharing with customers
- Enter confirmed orders into CRM / Excel
- Confirm prices before billing
Logistics & Internal Coordination
- Coordinate with warehouse for stock availability
- Confirm delivery plans and vehicle routing with customers
- Track receivables and send payment reminders
Documentation & CRM
- Maintain accurate customer and lead records in CRM / Excel :
- Ensure proper documentation and reporting as per SOP
- Strong fluency in Hindi & English - Mandatory :
- Valuable verbal and written communication skills
- Experience in customer support / CRM / sales coordination preferred
- Ability to handle multiple follow-ups and deadlines
- Comfortable with Excel, WhatsApp, and CRM systems :
- Experience in building materials / B2B sales support is an advantage