Job Title : Dynamics 365 Solution Architect Location : Chennai/ Hyderabad/ Noida/ Bengaluru Shift Timings : UK Shift Nature of Job : Hybrid

About the Role

Seeking an experienced Dynamics 365 Solution Architect to design and lead enterprise-scale solutions built on Dynamics 365 Customer Service and the Power Platform . The role focuses on architecting customer service capabilities, integrating contact center platforms, designing scalable Dataverse data models , and enabling advanced insights through D365 Insights and analytics modules . The architect will work closely with business stakeholders, technical teams, and integration partners to deliver secure, high-performing solutions.

Key Responsibilities

- Design end-to-end solutions using Dynamics 365 Customer Service , aligned with enterprise architecture and business objectives.
- Architect model-driven apps, business process flows (BPFs), forms, views, dashboards, and case management workflows.
- Lead the design of Dataverse entities, relationships, business rules, and data governance standards.
- Ensure data models support scalability, reporting, and integration requirements.
- Define security models using Dataverse roles, field-level security, and row-level access.
- Architect integrations with contact center platforms (e.g., Dynamics 365 Contact Center / Omnichannel, LiveVox, Genesys, Five9, etc.).
- Design CTI integrations, screen pops, activity synchronization, and call analytics.
- Design solutions using Dynamics 365 Insights, Customer Service analytics, and dashboards.
- Integrate operational and customer interaction data for reporting and KPIs.
- Collaborate with data teams to enable advanced analytics using Power BI, Dataverse analytics, or external data platforms.
- Architect external system integrations using Power Automate, Azure Logic Apps, Azure Functions, GCP services and API Management.
- Define integration patterns (real-time, event-driven, batch) and error-handling strategies.
- Define and enforce D365 and Power Platform governance,



ALM strategy, and deployment standards.
- Ensure solutions adhere to security, compliance, and performance best practices.
- Lead architecture reviews, technical design documentation, and client approvals.
- Mentor developers and review solution designs and implementations.
- Ensure secure integrations using OAuth2, Azure AD, managed identities, and token-based authentication.

Qualifications

- 10 to 14 years of experience in IT operations or production support, with at least 5 years in a leadership role.
- Extensive experience with Dynamics 365 Customer Service and Power Platform .
- Robust expertise in Dataverse entity design, relationships, security roles, and performance considerations .
- Proven experience integrating contact center platforms with D365 .
- Hands-on experience with Power Automate, Azure integrations, and REST APIs .
- Strong understanding of D365 Insights / analytics modules and reporting capabilities .
- Experience with model-driven apps, BPFs, SLAs, queues, routing rules, and case lifecycle management .
- Strong stakeholder communication and documentation skills.

Preferred Skills

- Microsoft certifications such as:

- Power Platform Solution Architect Expert :

- Dynamics 365 Customer Service Functional Consultant :

- Experience in large-scale enterprise or regulated environments (healthcare, finance, public sector).

- Familiarity with DevOps / ALM for Power Platform (solutions, pipelines, environment strategy).

Experience with Omnichannel for Customer Service and AI-based routing or insights .

Pay: Up to ₹4,000,000.00 per year

Application Question(s):

- What is your CURRENT ANNUAL salary?
- What is your EXPECTED ANNUAL salary?
- What is your notice period? (in days)
- What is your preferred job location?

Chennai/ Hyderabad/ Noida/ Bengaluru

- Where are you currently located?

Chennai/ Hyderabad/ Noida/ Bengaluru

Experience :

- Dynamics 365 Customer Service : 10 years (required)
- Dataverse entity design: 10 years (required)
- Power Automate: 10 years (required)

Work Location: In person

📌 Solution Architect 10-14 Yrs Chennai/ Hyderabad/ Noida/ Bengaluru
🏢 Versent Systems
📍 Noida