Senior Salesforce Support Engineer

Location : Jaipur, Rajasthan

Experience Required : 4-6 Years

Total Openings : 3

CTC : Up to ₹8 LPA

Role Purpose

Key Responsibilities

- Incident & Problem Management : Take ownership of P1/P2 critical incidents, conduct thorough Root Cause Analysis (RCA), and perform trend analysis to prevent recurring issues.
- Core Application Support : Support and maintain Salesforce Service Cloud and related ecosystem integrations to ensure optimal system uptime and performance.
- Cross-Functional Collaboration : Coordinate directly with Salesforce Developers, Quality Assurance, and Business/Product teams to resolve complex production issues.
- SLA & Operational Excellence : Maintain strict compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Leadership & Mentorship : Guide, mentor, and upskill junior support engineers within the team.
- Automation & Process Improvement : Identify operational bottlenecks, drive support automation, and continuously optimize internal support processes.

Required Skills & Qualifications





Salesforce Expertise

- Robust experience in Salesforce Administration and configuration.
- Hands-on knowledge of Apex , Lightning Web Components (LWC) / Aura Components , SOQL/SOSL , and Salesforce Flows .
- Functional and technical proficiency in Service Cloud .

Integration & Technical Skills

- Sound understanding of REST and SOAP APIs .
- Exposure to middleware platforms and third-party system integrations.

Operational & Analytical Skills

- Proven track record in production support, incident management, and problem management frameworks (ITIL experience preferred).
- Exceptional analytical and troubleshooting skills to resolve high-priority production bottlenecks quickly.

Preferred Certifications

- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified Platform App Builder

Pay: ₹700,000.00 - ₹800,000.00 per year

Work Location: In person

📌 Senior Salesforce Support Developer (Jaipur)
🏢 R.V SOLUTION
📍 Jaipur