Role Overview

North India region. This role focuses on acquiring large enterprise clients and driving

adoption of cloud-based contact center (CCaaS) and communication solutions across

industries such as BFSI, eCommerce, logistics, healthcare, and fintech.

Key Responsibilities

1. Enterprise Sales & Hunting
- Identify and acquire new enterprise customers in Gurgaon, Delhi NCR, and North

India

- Build and manage a strong sales pipeline through prospecting, networking, and

referrals

- Own the complete sales cycle: lead generation → product demo → proposal →

negotiation → closure

1. Solution Selling - CCaaS & CX Platforms

- Cloud Contact Center (CCaaS)
- IVR & Intelligent Call Routing
- Predictive Dialer & Outbound Automation
- AI Voice Bots & Chatbots
- CRM & API Integrations
- Understand customer pain points and propose tailored CX transformation solutions

- Enterprise Stakeholder Management

- Engage with CXOs, Heads of Customer Experience, IT Leaders, and Operations

Heads

- Act as a strategic advisor for digital transformation and customer engagement

initiatives

1. Account Management & Revenue Growth

- Manage and grow key enterprise accounts
- Drive upsell and cross-sell opportunities across product suite
- Ensure long-term client relationships and retention

- Cross-functional Collaboration

- Work closely with pre-sales,



product, marketing, and customer success teams
- Provide market feedback to enhance product offerings

Key Requirements

Experience

- 5-10 years of B2B enterprise sales experience
- Proven experience in selling SaaS, CCaaS, CPaaS, Telecom, or CX solutions
- Experience in North India enterprise market preferred

Skills :

- Solid consultative and solution-selling approach
- Deep understanding of contact center technologies and CX ecosystem
- Excellent negotiation and closing skills
- Strong presentation and communication abilities

Preferred Qualifications

- Existing relationships with enterprise clients in NCR region
- Experience working with industries like BFSI, eCommerce, or fintech
- Exposure to cloud communication platforms

KPIs / Success Metrics

- Enterprise revenue generation and target achievement
- New logo acquisition
- Pipeline creation and conversion rates
- Customer retention and account expansion
- Fast-growing player in the CCaaS and CPaaS space
- Opportunity to work with leading enterprise brands
- High ownership role with strong growth potential
- Collaborative and innovation-driven culture

Pay: ₹1,200,000.00 - ₹1,500,000.00 per year

Benefits :

- Paid sick time
- Provident Fund

Work Location: In person

📌 Enterprise Sales Manager (Gurugram)
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