Job DescriptionTelecaller / Business Communication Executive - Group Operations & Client EngagementCompany Overview

We are a fast-growing multi-brand ecosystem operating across digital marketing, interiors, real estate, media, and technology-driven platforms. Our brands include:

- Zeelo
- TodoinHyd

We are looking for highly disciplined, confident, professional, and execution-focused Telecallers who can effectively handle customer communication, lead follow-ups, appointment scheduling, sales coordination, and client relationship management across all brands.

PositionTelecaller / Business Communication Executive

Role Summary

The Telecaller will be responsible for handling inbound and outbound calls, maintaining strong customer relationships, ensuring timely follow-ups, coordinating with internal teams, and supporting business growth through disciplined communication and execution.

This role requires individuals who are highly consistent, responsible, organized, proactive, and capable of representing the company professionally across all client interactions.

The Telecaller will act as a key communication bridge between clients, sales teams, operations teams, and management.

Key Responsibilities1. Lead Calling & Customer Communication

- Handle inbound and outbound calls professionally across all business verticals.
- Explain company services, projects, offers, and solutions clearly to potential customers.
- Understand customer requirements and direct them to the appropriate department.
- Maintain professional communication at all times.
- Build positive relationships with leads, clients, and existing customers.
- Ensure quick response time for inquiries and follow-ups.
- Maintain proper call etiquette, confidence, clarity, and professionalism.

2. Lead Follow-Up & Conversion Coordination





- Ensure consistent follow-up with all leads until closure or completion.
- Coordinate with sales teams, designers, managers, and operations teams for updates.
- Schedule meetings, site visits, consultations, and client appointments.
- Maintain proper lead tracking and follow-up systems.
- Ensure no lead is missed, ignored, or delayed.
- Push internal teams for updates wherever required.
- Improve lead conversion through timely communication and relationship management.

3. CRM Management & Reporting

- Update CRM systems, lead sheets, reports, and call records daily.
- Maintain accurate customer data and communication history.
- Track lead status, conversions, pending follow-ups, and customer concerns.
- Generate daily reports for managers and department heads.
- Ensure transparency and proper documentation of all communication.
- Maintain organized operational records and follow-up systems.

4. Client Coordination & Experience Management

- Ensure customers feel valued, respected, and attended to.
- Handle customer concerns calmly and professionally.
- Coordinate with internal departments to ensure smooth customer experience.
- Follow up with customers regarding project progress, appointments, payments, or service updates.
- Ensure proper communication during delays, escalations, or operational issues.
- Build long-term trust and positive client relationships.

5. Internal Coordination & Execution Support





- Coordinate with sales, marketing, interiors, execution, HR, and operations teams.
- Support managers in execution tracking and communication flow.
- Ensure tasks assigned by management are properly followed up and completed.
- Help maintain operational discipline and communication clarity.
- Escalate important issues to reporting managers on time.
- Assist in maintaining smooth workflow between departments.

6. Appointment Scheduling & Calendar Coordination

- Schedule and confirm client meetings, callbacks, consultations, and site visits.
- Coordinate timing between clients and internal teams.
- Send reminders and ensure meeting attendance.
- Maintain proper scheduling discipline and coordination accuracy.

7. Crisis Handling & Escalation Management

- Handle angry customers, delayed responses, and communication escalations professionally.
- Remain calm during pressure situations and customer frustration.
- Escalate critical issues to management when necessary.
- Ensure communication continuity during operational challenges.
- Support retention efforts during client dissatisfaction situations.

8. Data-Driven Communication & Performance Tracking

- Track daily calls, conversions, appointments, and follow-up performance.
- Analyze customer responses and improve communication quality.
- Maintain consistency in outreach and follow-up execution.
- Support management with communication insights and reporting.

9. Technology & Operational Discipline

- Use CRM tools, spreadsheets, calling software, WhatsApp Business, and reporting systems effectively.
- Maintain proper documentation and organized communication records.
- Adapt to automation tools, AI systems, and operational wor

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