India

- 6912
- Employee Regular Full Time

Overview

Location: Bangalore.

Position Summary

- The Resource Coordinator is responsible for supporting the efficient allocation, scheduling, and utilization of Professional Services resources across customer projects, managed services engagements, and internal initiatives. This role serves as a critical link between Delivery Managers, Project Managers, Practice Leaders, and consultants to ensure the right resources are assigned to the right work at the right time.
- The Resource Coordinator maintains resource schedules, supports forecasting activities, identifies staffing risks, and helps optimize utilization while balancing customer commitments, employee development opportunities, and business priorities.

Key Responsibilities

Resource Planning & Scheduling

- Coordinate resource assignments across implementation, consulting, development, training, managed services, and support engagements.
- Maintain resource schedules and capacity plans within the PSA/resource management system.
- Assist with staffing new projects, change orders, managed services requests, and escalation needs.
- Monitor consultant availability, PTO, holidays, and other capacity impacts.
- Support resource leveling efforts to balance workloads across teams and regions.
- Ensure resource assignments align with required skills, certifications, experience, and customer needs.

Forecasting & Capacity Management

- Maintain short-term and long-term resource forecasts.
- Support weekly and monthly resource planning reviews.
- Identify upcoming resource shortages, excess capacity, and scheduling conflicts.
- Assist leadership with hiring justification by providing capacity and demand analysis.
- Track forecast accuracy and resource utilization trends.

Operational Support





- Create and maintain resource requests, assignments, and staffing records.
- Ensure project staffing information is accurate and up to date.
- Support onboarding coordination for new consultants and contractors.
- Assist with project transitions, resource replacements, and escalation staffing needs.
- Coordinate with managers to resolve resource conflicts and priority changes.

Reporting & Analytics

- Prepare utilization, capacity, and forecast reports for leadership.
- Monitor key delivery metrics related to staffing effectiveness.
- Track billable utilization and identify opportunities to improve resource deployment.
- Analyze staffing trends and provide recommendations for operational improvements.
- Maintain dashboards and reporting used during delivery and operational reviews.

Collaboration & Communication

- Partner closely with Project Managers to understand upcoming project needs.
- Work with Delivery Managers and Practice Leaders on staffing priorities.
- Communicate staffing updates, conflicts, and risks to appropriate stakeholders.
- Support cross-functional coordination between Services, Sales, Enablement, and Customer Success teams.
- Promote proactive resource planning and scheduling best practices.

Qualifications

Required

- Bachelor's degree in Business, Operations, Project Management, Information Systems, or related field, or equivalent experience.




- 1-3 years of experience in resource management, project coordination, workforce planning, operations, or professional services.
- Strong organizational and scheduling skills.
- Excellent attention to detail and ability to manage multiple priorities.
- Solid analytical and problem-solving abilities.
- Proficiency with Microsoft Excel and reporting tools.
- Strong written and verbal communication skills.

Preferred

- Experience in a Professional Services, Consulting, SaaS, or Technology environment.
- Experience with PSA tools such as Certinia, Kantata, Mavenlink, FinancialForce, or similar platforms.
- Familiarity with project management methodologies and delivery lifecycles.
- Experience working with resource forecasting and capacity planning processes.

Core Competencies

Planning & Organization

- Maintains accurate schedules and staffing plans.
- Effectively manages competing priorities and deadlines.

Analytical Thinking

- Uses data to identify trends, risks, and opportunities.
- Supports decision-making through reporting and analysis.

Communication

- Clearly communicates resource availability, conflicts, and recommendations.
- Builds productive working relationships across teams.

Customer Focus

- Understands the impact resource decisions have on customer delivery and satisfaction.
- Supports timely staffing to enable successful project execution.

Collaboration

- Works effectively with project managers, consultants, and leadership teams.
- Contributes to a positive, solution-oriented team environment.

Success Measures

- A successful Resource Coordinator will:

- Maintain high accuracy of resource schedules and assignments.

- Support achievement of utilization and billability targets.

- Min

📌 Project Coordinator (Bengaluru)
🏢 Aptean
📍 Bengaluru