Overview :

- Location: Hyderabad, India
- Salary: N/A

About Us : Synchrony is more than a financial services company, we’re a team of passionate innovators committed to delivering best-in-class solutions that support millions of customers across the U.S. With a bold focus on technology, data, and digital innovation, we create meaningful experiences that simplify lives and enable financial wellness.

When you join Synchrony, you become part of an inclusive culture where your voice matters, your growth is championed, and your work drives impactful results.

- Job ID
- 2600689
- Category
- Marketing
- Date posted
- 06/02/2026

Role Title : AVP, Product Owner - Digital Servicing (L11)

Company Overview : Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

- We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
- We provide best-in-class employee perks and programs that cater to work-life integration and overall well-being.
- We provide career advancement and upskilling opportunities for all to take up leadership roles.

Organizational Overview :



The Digital Design and Engagement team enable digital solutions that delight our customer and partners in their channel of choice.

Role Summary : Key Responsibilities :

- Partner with multiple internal and external sources to understand feature requests, market intelligence and user VOC, to translate into detailed feature stories ready for development
- Work with Product Owners, Scrum Masters, developers, UX and QA on feature development/enhancements, inclusive of design, testing and release processes
- Lead the feature development cycle, including build, test, launch and adoption.
- Coordinate user acceptance testing (UAT) with internal stakeholders
- Partner with Digital Analytics team to monitor post-release customer/client feedback, analyze and resolve any identified issues
- Support and aid in any Legal/Compliance items related to the feature development
- Participate in/support broader Digital team and Innovation Station team objectives, including business development presentations, BOLT Sessions, ETI process, Hackathons and other activities
- Perform other duties and/or special projects as assigned

Required Skills/Knowledge

- Bachelor's Degree OR in lieu of a degree 7+ years of project management experience
- Minimum of 5 years of project management experience, preferably in Digital or Marketing disciplines
- Experience with Agile software development framework, preferably acting as Product Owner

Desired Skills/Knowledge :

- Curious and passionate about the customer experience,



with a proven record of creative problem solving
- Self-motivated, solid communicator (written/verbal) who thrives in a highly-matrixed and virtual/hybrid environment
- Experience in the credit card or financial services industry
- Account management or relationship management experience including the ability to develop strong working relationships with cross-functional business partner

Eligibility criteria

Bachelor's Degree OR in lieu of a degree 7+ years of project management experience

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time - 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may periodically due to business needs)

We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.

Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants : Understand the criteria or mandatory skills required for the role before

- ingInform your manager or HRM before
- ing for the role on Workday
- Ensure that your professional profile is updated (fields such as education, prior experience, skills)
- Mandatory to upload your updated resume (Word or PDF format)
- Must not be on any corrective action plan (

📌 Avp, Product Owner - Digital Servicing (Hyderabad)
🏢 Synchrony
📍 Hyderabad