Overview :

- Location: Hyderabad, India; India; India; Kolkata, India
- Salary: N/A

About Us : Synchrony is more than a financial services company, we’re a team of passionate innovators committed to delivering best-in-class solutions that support millions of customers across the U.S. With a bold focus on technology, data, and digital innovation, we create meaningful experiences that simplify lives and enable financial wellness.

When you join Synchrony, you become part of an inclusive culture where your voice matters, your growth is championed, and your work drives impactful results.

- Job ID
- 2600961
- Category
- Marketing
- Date posted
- 05/05/2026

Role Title : AVP, Corporate Affairs-Frontline Communication**

COMPANY OVERVIEW : Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

- We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
- We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
- We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview :



Corporate Affairs shapes and protects Synchrony’s reputation and strategic narrative across the audiences that influence our ability to grow—employees, partners, communities, media, and policymakers. Led by the Chief Corporate Affairs Officer, the function brings together executive communications and visibility, media relations and thought leadership, enterprise employee communications and engagement, event marketing, and content strategy. The team defines Synchrony’s enterprise story and positioning as a leading merchant, provider, and consumer payments ecosystem—powering the businesses that power American commerce and helping people access what matters most—then partners with leaders across the company to deliver that story consistently through major moments and everyday communications.

Role Summary/Purpose

Synchrony's frontline associates are the voice of our brand — the people who show up for customers every day across customer service, collections, fraud, customer solutions, frontline employee experience and complaints operations. This role exists to make sure those associates feel informed, connected, and clear on what matters and why.

The AVP, Frontline Communications is a communications partner and channel strategist embedded within Synchrony's global Corporate Affairs team. Based in India and working closely with Operations leaders across the U.S. and Asia,



this person helps translate enterprise priorities into messages and context that supports our frontline teams, while building the systems to deliver them consistently.

Key Responsibilities

Partner with Operations leaders across customer service, collections, fraud, customer solutions, frontline employee experience and complaints to develop and deliver communications that reach frontline leaders and contact center agents. Understand the audience, the channels, and what it takes to cut through in a high-volume environment.

- Translate enterprise messaging and leadership priorities into clear, agent-ready communications that drive understanding and action.
- Write and edit frontline ready content optimized for speed, clarity, and action.
- Build and manage a stakeholder plan with Enterprise Operations leadership, including audience segmentation and channel strategy.
- Build and maintain SharePoint/intranet pages for frontline audiences (content layout, navigation, basic page design, and ongoing updates), keeping critical information current and easy to find.
- Play a support role for select, leader-owned town halls (and large group meetings), partnering (but not owning) to build meeting agenda/run-of-show and partnering with leaders on message framing, Q&A; prep, and follow-ups.
- Support change management communications for high-impact Operations initiatives: frontline experience updates, policy changes, Excellent Place to Work programs, and new measurement tools.
- Build and maintain frontline leader communication guides and toolkits that enable frontline managers to cascade key messages with consistency and confidence.
- Play a key supporting role in the annual Tech&Ops; Conference (U.S. and Asia), including partnering with the broader Corporate Affairs team and

📌 Avp, Corporate Affairs-frontline Communication (Hyderabad)
🏢 Synchrony
📍 Hyderabad