Job Overview : We are looking for a Customer Success Manager (1-2 years experience) to own and grow relationships with existing clients.

This role focuses on customer retention, engagement, and revenue expansion (cross-sell/upsell) . You will ensure clients derive maximum value from Ziptrrip while identifying opportunities to increase account value.

Responsibilities : 1. Account Management & Engagement

- Act as the primary POC for assigned corporate accounts
- Build strong stakeholder relationships and ensure regular engagement
- Conduct periodic reviews and capture client feedback

2. Retention & Adoption

- Drive product adoption and usage across client teams
- Identify churn risks early and take corrective actions
- Improve overall customer satisfaction and experience

3. Revenue Growth (Farming)

- Identify and execute upsell and cross-sell opportunities
- Increase account penetration and wallet share
- Own revenue targets from existing customers

4. Onboarding & Enablement

- Ensure smooth handover from sales to success
- Support onboarding, activation, and training of client teams
- Drive continuous product education and feature adoption

5.



Issue Resolution & Coordination

- Understand client challenges and provide effective solutions
- Coordinate with internal teams (product, ops, tech) for resolution
- Manage escalations and ensure timely closure

6. Tracking & Insights

- Monitor usage, engagement, and account performance
- Maintain records of interactions, renewals, and opportunities
- Share insights to improve product and customer experience

Required Profile

- MBA/Graduate with 1-2 years in Customer Success / Account Management / SaaS :

- Solid communication and relationship management skills

- High ownership, accountability, and problem-solving ability

- Analytical mindset with ability to interpret data and trends

- Willingness to travel for client meetings if required

Pay: ₹45,000.00 - ₹50,000.00 per month

Application Question(s):

- How many total years of Experience you have?
- What is your Current CTC?
- What is your Expected CTC?
- What is your Notice Period?

Work Location: In person

📌 Customer Success Executive (Goregaon)
🏢 Ziptrrip
📍 Goregaon