Job Title

Senior Customer Care Executive - Sales

Department

Customer Care / Sales

Reports To

Customer Care Manager / Sales Manager

Job Summary

Key Responsibilities

- Provide accurate information about products and services while delivering an outstanding customer experience.
- Convert customer inquiries into sales opportunities using consultative selling techniques.
- Identify opportunities for upselling and cross-selling to existing customers.
- Follow up with prospective and existing customers to maximize conversions and retention.
- Resolve customer complaints and issues promptly, ensuring timely and satisfactory resolutions.
- Build and maintain long-term customer relationships to enhance loyalty and repeat business.
- Maintain accurate customer records and update CRM systems regularly.
- Collaborate with sales, operations, and other internal teams to ensure seamless customer support.
- Meet or exceed individual and team targets for sales, customer satisfaction, and service quality.
- Mentor and support junior customer care executives by sharing best practices and providing guidance.
- Prepare daily, weekly, and monthly reports on customer interactions, sales performance, and service metrics.
- Ensure compliance with company policies, quality standards, and customer service procedures.





Qualifications

- Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
- 9-15 years of experience in customer service, customer support, or customer success, with proven sales experience.
- Experience in CRM software and Microsoft Office Suite.

Required Skills :

- Excellent verbal and written communication skills.
- Strong customer service and relationship management abilities.
- Proven sales, negotiation, and lead conversion skills.
- Excellent problem-solving and conflict resolution abilities.
- Ability to work in a target-driven and fast-paced environment.
- Strong organizational and multitasking skills.
- Leadership and mentoring capabilities.
- Good analytical and reporting skills.
- Positive attitude with a customer-first mindset.
- Strong interpersonal and relationship-building skills.
- Self-motivated and results-oriented.
- Ability to handle pressure and prioritize effectively.
- High level of professionalism and integrity.

Compensation

Market-competitive salary with performance-based incentives and benefits as per company policy.

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Job Description: Senior Customer Care Executive (Noida)
🏢 Medscoders
📍 Noida