Location: Mumbai, Maharashtra (Work from Office)

Salary: ₹35,000–₹40,000 per month

Experience: Minimum 3 years

About the Role

We are looking for a proactive, customer-focused and organised Marketplace Executive to support day-to-day Amazon and eBay operations for a UK-based client.

The role combines marketplace management, customer support, returns, order administration and general e-commerce operations. The ideal candidate will communicate confidently in English, work well in a rapid-paced environment, and take ownership of customer queries and outstanding tasks.

Key Responsibilities

Customer Support

• Respond promptly and professionally to customer queries across Amazon, eBay and other marketplace channels.

• Handle queries relating to products, orders, deliveries, cancellations, returns and refunds.

• Ensure customer messages and outstanding queries are followed up and not left unattended.

• Take ownership of customer issues through to resolution or appropriate escalation.

• Handle basic technical and product-related queries relating to PCs, computer components and peripherals.

Amazon & eBay Marketplace Operations

• Support day-to-day Amazon and eBay marketplace operations.

• Add, update and maintain product listings through Amazon Seller Central, eBay and relevant platforms.

• Monitor orders, cancellations, returns, refunds and pending requests.

• Track items due to be returned and follow up on outstanding actions.

• Monitor marketplace accounts and flag any issues requiring attention.

• Coordinate with internal teams to resolve order, return and account-related issues.

Administration





• Maintain accurate trackers, records and documentation relating to orders, returns and customer queries. • Update Excel/Google Sheets and other internal systems.

• Prioritise urgent customer and marketplace issues while keeping routine administration on track.

• Follow established processes and ensure outstanding tasks are completed on time.

Skills & Qualifications

• Strong written and spoken English communication skills.

• Customer-focused with a strong sense of ownership and accountability.

• Ability to prioritise and manage multiple tasks effectively, particularly during busy periods.

• Strong attention to detail and problem-solving skills.

• Ability to work independently and know when to escalate issues.

• Basic and up-to-date knowledge of PC hardware, including processors, motherboards, RAM, GPUs, storage and peripherals.

• Good working knowledge of Microsoft Office, Excel or Google Sheets.

• Strong organisational and time-management skills.

• Bachelor’s degree in any relevant discipline.

Experience

Freshers and candidates with up to 3 years of relevant experience are welcome to apply.

Experience in Amazon Seller Central, eBay, e-commerce, customer service, marketplace operations, technical support or online retail is preferred.

Experience working with UK customers or within a UK-based business would be an advantage.

Work Schedule & Benefits

• Employment Type: Full-Time

• Shift: UK Business Hours / UK Shift

• Salary: Competitive, based on experience and suitability

• Bonus: Yearly performance-based bonus

📌 Amazon & Ebay Customer Support (Mumbai)
🏢 Uskim Enterprise
📍 Mumbai