Job Summary

A Guest Service Associate is responsible for providing excellent customer service to guests by ensuring a pleasant, comfortable, and memorable experience. The role involves greeting guests, assisting with check-in and check-out procedures, handling guest requests, resolving complaints, and maintaining high hospitality standards.

Key Responsibilities

- Welcome and greet guests in a professional and friendly manner.
- Handle guest check-in and check-out procedures efficiently.
- Provide information regarding hotel facilities, services, and local attractions .
- Respond to guest inquiries, requests, and complaints promptly.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Maintain accurate guest records and update the reservation system.
- Ensure the reception area is clean, organized, and presentable at all times.
- Assist guests with luggage information, transport arrangements, or special requests.




- Follow company policies and maintain service standards.

Required Skills :

- Excellent communication and interpersonal skills :

- Solid customer service orientation :

- Problem-solving ability and patience

- Basic computer knowledge and reservation systems :

- Professional appearance and attitude

- Ability to work in shifts, weekends, and holidays

Educational Qualification

- Minimum Higher Secondary (10+2) or equivalent
- Diploma or certification in Hospitality / Aviation / Hotel Management (preferred)

Experience

- Freshers can apply

Job Types : Full-time, Fresher

Pay: ₹18,000.00 - ₹35,000.00 per month

Benefits :

- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Guest Service Associate (Bengaluru)
🏢 Phabalos Professionals
📍 Bengaluru