Job Summary

The Front Office Executive is responsible for welcoming guests, handling check-in and check-out procedures, managing reservations, and providing excellent customer service to ensure a pleasant stay for all guests.

Key Responsibilities1. Guest Reception

- Welcome guests politely upon arrival.
- Assist guests with check-in and room allocation .
- Provide information about hotel facilities and services .

1. Check-in & Check-out

- Complete guest registration procedures.
- Issue room keys/cards .
- Handle check-out process and billing .

- Reservations

- Update reservation records in the system.
- Confirm bookings and manage room availability.

- Guest Assistance

- Respond to guest inquiries and requests.
- Coordinate with housekeeping, maintenance, and restaurant departments.
- Arrange transportation or local tour information if required.





- Billing & Payments

- Prepare guest bills accurately.
- Accept payments (cash, card, online).
- Maintain daily transaction records.

- Complaint Handling

- Handle guest complaints professionally.
- Report major issues to the Front Office Manager .
- Ensure quick problem resolution.

Required Skills :

- Good communication skills :

- Customer service orientation :

- Basic computer knowledge :

- Ability to handle multiple tasks :

- Skilled appearance and attitude

Educational Qualification

- Diploma / Degree in Hotel Management or Hospitality : Pay: ₹20,000.00 - ₹28,000.00 per month

Work Location: In person

📌 Front Office Executive : Hotel / Resorts (Ahmednagar)
🏢 QTONET PRIVATE
📍 Ahmednagar