Job Description - International Customer Service Intern (UK Process)Position

Customer Service Intern (UK Process)

Location

In-Office

Shift Timings

2:00 PM to 11:00 PM (UK Shift)

Internship Duration

3 Months

About the Role

We are looking for enthusiastic, confident, and career-oriented interns to join our UK Process team. This internship is ideal for final-year students and fresh graduates who want to gain practical experience in international customer service, communication, and financial services.

As an International Customer Service Intern, you will interact with UK-based customers, understand their requirements, and assist them through the initial consultation process while learning industry best practices and professional communication skills.

Key ResponsibilitiesCustomer Communication

- Contact and engage with UK-based customers.
- Build professional relationships through effective communication.
- Understand customer requirements and provide relevant information.
- Maintain a positive and professional approach during all customer interactions.

Customer Assessment

- Gather and verify customer information accurately.
- Understand customers’ financial situations through structured conversations.
- Demonstrate empathy and professionalism while handling customer queries.

Industry & Process Learning

- Gain exposure to the UK Financial Services industry.
- Learn customer consultation and fact-finding techniques.
- Understand various categories of debt management solutions available to customers.
- Learn to explain financial concepts in a simple and customer-friendly manner.

CRM & Documentation

- Accurately update customer information in the CRM system.
- Maintain detailed records of customer interactions and follow-up activities.

Compliance

- Adhere to company policies,



quality standards, and data privacy guidelines.
- Maintain professional conduct during all customer interactions.

Eligibility CriteriaEducational Qualification

Preferred :

- Pursuing Final Year B.Com (Regular or Distance Learning)
- Pursuing Final Year BBA (Regular or Distance Learning)
- Pursuing Final Year M.Com (Regular or Distance Learning)
- Pursuing Final Year MBA (Regular or Distance Learning)

Fresh Graduates can also apply.

Qualifications Required

- Excellent verbal and written communication skills.
- Positive listening and interpersonal skills.
- Basic computer knowledge.
- Basic research skills and familiarity with AI prompting tools.
- Able to work comfortably in a desk-based environment and use a computer throughout the workday.
- Comfortable commuting independently to the office location.
- Adaptable, proactive, and willing to learn.
- Comfortable working in a competitive and performance-driven environment.

What You Will Learn

- Sales Techniques
- CRM Management Tools
- Objection and Rejection Handling through Cold Calling Exposure
- Financial Services Industry Knowledge

Internship Benefits & Perks

- Performance-Based Incentives
- Internship Completion Certificate
- Fixed Saturday & Sunday Off
- Professional Training & Mentorship
- Internal Job Posting (IJP) Opportunities
- Full-Time Employment Opportunity after 3 Months (Performance Based)

Stipend & Career Opportunity

- Stipend : ₹10,000 - ₹12,000 Fixed Per Month + Performance-Based Incentives

Pay: ₹10,000.00 - ₹12,000.00 per month

Application Question(s):

- Are you comfortable working from the office in Pune?
- Are you available to work the UK shift (2:00 PM to 11:00 PM)?
- How would you rate your spoken English communication skills on a 1-10 scale?

Work Location: In person

📌 Customer Service Intern (Pune)
🏢 Zaptech
📍 Pune