Job Description - Customer Support / Relationship Executive (Inbound & Outbound) | BFSI

Process : Mutual Fund / General Insurance (Nippon, UTI & Zurich Kotak)

Job Title : Customer Support / Relationship Executive (Inbound & Outbound)

Location : Ghansoli, Navi Mumbai

Work Mode : Work From Office (WFO)

CTC : ₹22,000 - ₹26,000 CTC (Based on Process & Experience)

In-Hand Salary : ₹18,000 - ₹22,000

Shift Timing : 8:00 AM - 8:00 PM (Rotational Shifts)

Working Days : 6 Days Working (1 Rotational Week Off)

About the Role

We are hiring Customer Support & Relationship Executives for leading Mutual Fund and General Insurance processes. The role involves handling inbound and outbound customer interactions, resolving queries, explaining financial products, generating customer interest, and ensuring a high-quality customer experience while maintaining compliance standards.

Key Responsibilities

- Handle inbound and outbound customer calls.
- Explain Mutual Fund and General Insurance products professionally.
- Understand customer requirements and recommend suitable solutions.
- Resolve customer queries and concerns within defined service levels.
- Maintain accurate records of customer interactions, leads, and follow-ups.
- Ensure compliance with process guidelines and quality standards.
- Achieve productivity, quality,



customer satisfaction, and sales targets.
- Deliver an excellent customer experience through effective communication.

Eligibility

Education

- Zurich Kotak - Undergraduates
- Nippon & UTI - Graduates

Experience

- Minimum 6 months of experience in:

- Customer Support

- Outbound Calling

- Telesales

- BFSI

- Insurance

- Mutual Fund

- Loan Sales

Communication

- Valuable to Excellent English communication skills.

Required Skills :

- Excellent verbal communication
- Customer handling & objection management
- Sales & persuasion skills
- Interpersonal skills
- Problem-solving ability
- Basic computer knowledge
- CRM & call logging knowledge
- Ability to work in rotational shifts
- Target-oriented approach

Selection Process

- HR Round
- Operations Round
- Client Round (Process Applicable)
- Versant Assessment (Score requirement varies by process)

Compensation & Benefits

- CTC :₹22,000 - ₹26,000 :

- In-Hand Salary :₹18,000 - ₹22,000 :

- Rotational shifts

- One weekly off

- Career growth opportunities in the BFSI sector

WhatsApp - (phone hidden)

Pay: ₹22,000.00 - ₹26,000.00 per month

Benefits :

- Health insurance
- Provident Fund

Work Location: In person

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