Job Summary

Join our dynamic team as a Customer Service Specialist where you will play a vital role in reviewing insurance eligibility correcting coverage barriers and updating patient registration and billing. With a focus on provider portal expertise you will address customer inquiries and provide solutions contributing to the companys mission of delivering exceptional service. This role requires night shift availability and proficiency in English communication.

Responsibilities

- Address customer inquiries promptly and provide accurate information to ensure high levels of satisfaction.
- Collaborate with team members to resolve complex issues and enhance service delivery.
- Utilize provider portal knowledge to assist customers with navigation and troubleshooting.
- Maintain detailed records of customer interactions and transactions for future reference.
- Analyze customer feedback to identify areas for improvement and implement effective solutions.
- Ensure compliance with company policies and procedures in all customer interactions.
- Provide training and support to new team members to foster a cooperative work environment.
- Monitor service metrics and report findings to management for strategic planning.




- Develop and implement strategies to improve customer service processes and efficiency.
- Communicate effectively with customers to understand their needs and provide tailored solutions.
- Participate in team meetings to discuss progress and share insights for service enhancement.
- Stay updated with industry trends and best practices to maintain competitive service standards.
- Contribute to the companys reputation by delivering exceptional service and building strong customer relationships.

Qualifications

- Demonstrate proficiency in English language skills both written and spoken to effectively communicate with customers.
- Possess a solid understanding of customer service principles and practices to address inquiries efficiently.
- Exhibit knowledge of provider portal functionalities to assist customers with technical issues.
- Show ability to work independently and collaboratively in a fast-paced workplace.
- Display excellent problem-solving skills to identify and resolve customer concerns.
- Have experience in maintaining accurate records and documentation for service improvement.
- Demonstrate adaptability to night shift work model and commitment to service excellence.

📌 Spe-customer Service Hc (Kolkata)
🏢 Cognizant
📍 Kolkata