Job Descriptions : About the Role

This role involves handling inbound interactions from suppliers and vendors, resolving operational queries, and supporting issue resolution within defined service standards. You will analyze problem statements, document cases accurately, and coordinate resolutions using internal systems and tools.

Key Responsibilities

- Handle inbound calls related to supplier and vendor support.
- Understand, quantify, and analyze problem statements raised by vendors.
- Propose appropriate solutions within defined process guidelines.
- Document interactions accurately using CRM and internal tracking tools.
- Coordinate with internal teams to ensure timely resolution.
- Maintain quality, productivity, and compliance benchmarks.
- Follow assigned schedules, including split shifts when required.

Job Requirements : Education

- Completion of higher secondary or equivalent from a recognized board.

Experience & Skills

- Prior e-commerce experience or operational knowledge is an advantage.
- Strong analytical and logical reasoning skills.
- Ability to break down issues and propose practical resolutions.




- Hands-on experience with MS Office and Google Sheets/Documents.
- Comfortable working in a high-volume inbound support environment.

Language & Communication Requirements

- Proficient in Hindi and English (verbal and written).
- Knowledge of regional languages is an advantage.
- Bengali language support required for select positions; assignment confirmed during screening.

Other Requirements

- This is a gig or short-term engagement.
- Willingness to work split shifts based on business requirements.

Work Mode & Location

- Work Mode: WFO
- Location: Durgapur, India

Why Join Fusion CX? : At Fusion CX, employees are supported through structured onboarding, role-specific training, and clearly defined expectations from day one. You will work in an environment that values accountability, continuous learning, and practical skill-building, making this a robust entry point for professionals exploring Durgapur job vacancies in call centers or contact centers with long-term relevance in customer experience operations.

📌 Customer Service Associate - Inbound Support (Gig Hiring, Wfo, Durgapur)
🏢 Fusion CX
📍 Durgapur