21 Oct
|
Hike Education
|
Gurugram
21 Oct
Hike Education
Gurugram
Completing end to end Targets.
- Outbound call process (min. 100 - 150 calls in a day).
- Fetching out References.
- Completing 2 hours connected call duration by the day end.
- Responsible for the student Help/ issues over calls.
- Grievance handling/ query handling based on the academics and curriculum.
- Fetching out References and taking feedback from the students.
- Handling escalations & cancellation of students, working towards retention.
- Provide accurate, valid and complete information by using the right methods/tools.
Handle student complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution.
Pay: ₹22,000.00 - ₹28,000.00 per month
Education :
- Higher Secondary(12th Pass) (preferred)
Experience :
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Language :
- English (preferred)
- Hindi (preferred)
Work Location: In person
📌 Customer Service Associate (Gurugram)
🏢 Hike Education
📍 Gurugram